Director Student Housing Facilities - Montclair State University

COCM•Montclair, NJ

68d•$115,000 - $125,000•Onsite

About The Position

The Director of Student Housing Facilities & Operations is responsible for the overall maintenance and custodial operations of The Heights at Montclair State University. The role oversees fiscal matters, hiring and supervision of maintenance and custodial staff, capital planning, maintenance and cleaning programs, preventive maintenance, and collaboration with university partners to support residents’ housing experience. The Director represents the residential community to the University, owner, auditors, housing stakeholders, and corporate staff, and coordinates with a broad range of campus departments. The position manages facility operations, staffing, human resources processes, operating and capital budgets, accounts payable, vendor relationships, reporting, and apartment turnover. The Director is also available for emergency response at all times unless other arrangements are made with a supervisor, and supports after-hours duty staff. The position supervises an Assistant Director for Facilities and a Maintenance Supervisor, along with subordinate staff in Maintenance, Custodial, and Operations. The work environment is mid-to-high paced, with usually moderate noise. This is not an employment contract.

Requirements

Bachelor’s degree.
At least 7 years of experience in student housing operations, property management, or facilities management.
Previous operations experience, including budgeting, personnel management, data analysis, report generation, business administration processes, facilities management, and budget management.
Strong communication and interpersonal skills, with the ability to collaborate effectively with students, staff, and campus partners.
Proficiency with Microsoft Office, student housing management software, and work order management systems.
Ability to operate standard office equipment, such as a copier, computer, and telephone.
Experience supervising full-time staff.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and competing priorities in a dynamic environment.
Ability to lift and/or move up to 35 pounds.
Excellent verbal and written communication skills to interact with campus partners, students, staff, families, and community members.
Ability to respond to emergencies at all times unless alternative arrangements are made with the supervisor.

Nice To Haves

Master’s degree in higher education, student personnel, business administration, facilities, project management, or a related field.
Knowledge of building systems such as chilled-water HVAC systems, fan coil units, building automation control systems, and rooftop outside-air units.
Experience implementing capital projects, developing maintenance reports, and presenting results to constituents.
Experience in student or multifamily housing or in a higher education environment.
Experience in financial reporting, facilities management and maintenance, capital planning, marketing across print, online, social media, and events, housing contracts and assignments, and accounts receivable and payable.
Comfort and fluency with social media platforms.
Effective time management and ability to manage competing priorities.

Responsibilities

Lead, develop, and manage the residential community’s integration into the institution’s culture.
Represent the residential community and communicate with the University, owner, auditors, state, county, and city housing stakeholders, and corporate staff.
Coordinate and serve as a liaison with University departments and partners, including Residential Education and Services, Student Affairs, Finance and Treasury, University Facilities, Auxiliary Services/Dining Services, Fire Safety, University Police, Parking Services, and University and Community Relations.
Manage and administer the residential community’s office, staffing, and facilities operations.
Supervise the Assistant Director for Facilities, Maintenance Supervisor, and subordinate Maintenance, Custodial, and Operations employees; direct and evaluate work and carry out hiring, training, performance appraisal, discipline, complaint resolution, and personnel documentation.
Oversee human resources functions for direct and indirect reports, including benefits, workers’ compensation claims, payroll processing, hiring, training, and evaluation.
Remain available for emergency response at all times unless arrangements are made with the supervisor, and support after-hours duty staff, potentially including on-site response.
Prepare and distribute regular community reports, including weekly operations and licensing reports; collaborate with the University on collections, occupancy, and subordinated expenses; prepare biannual furniture, fixture, and equipment reports and tracking; and document incidents that may create liability.
Manage operating and capital budgets, including annual budget proposals, budget presentations, expenditure oversight, planning for unexpected expenses, expenditure tracking and approval, monthly variance explanations, and communication with the corporate accountant.
Oversee accounts payable, including invoice processing, expenditure tracking, cost containment, and expenditure reporting.
Manage vendor and contractor relationships, negotiate for cost-effective and high-quality services, and monitor contract compliance.
Oversee facilities programs, including preventive maintenance, sustainability, maintenance-ticket response, housekeeping, groundskeeping, inventory control, asset management, and quality improvement.
Manage the annual apartment turnover between contracts and assist the institution with efficient, student-friendly move-in and move-out processes.
Design and implement systems and processes that support excellent customer service.
Perform other duties as assigned.