Director of Social Services
About The Position
The Director of Social Services oversees day-to-day social service operations at a 65-unit family shelter for families with children experiencing homelessness in the Bronx. The role works collaboratively with other on-site departments to support effective problem-solving and align strategies. The Director supervises service staff, ensures quality and efficiency in casework and housing services, and promotes appropriate assessment, referrals, documentation, and follow-up to help program participants achieve service-plan goals. The position also supports crisis intervention, program development, community collaboration, and timely reporting.
Requirements
- Bachelor’s degree.
- Three years of relevant human-services and supervisory experience.
- Excellent and demonstrated writing ability.
- Advanced knowledge of MS Word, Excel, and database management skills.
- CARES knowledge is required.
- Ability to work some evenings and occasional weekends as needed.
Nice To Haves
- Fluency in Spanish is highly desirable.
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.
Responsibilities
- Manage the intake process and ensure every family receives a comprehensive assessment.
- Develop systems to ensure the quality and efficiency of casework and housing services.
- Ensure staff identify client needs, provide appropriate referrals, and follow up with resources to support successful achievement of service-plan goals.
- Ensure assessments, service plans, and client interactions are appropriately documented.
- Review required case management documentation and data-collection tools.
- Conduct chart audits and create corrective action plans as needed.
- Supervise service staff.
- Ensure interventions are clear, concise, professional, and consistent with agency policies and procedures and evidence-based practices.
- Build collaboration with community service providers.
- Maintain required documentation and reports and submit them in a timely manner.
- Provide crisis intervention and stabilization as needed.
- Identify program needs and make recommendations.
- Perform related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
