Director of School Success - East Region

GradGuard • Phoenix, AZ

7d • Remote

About The Position

GradGuard is hiring a Director of School Success for its East team. This is a remote, individual-contributor role with no direct reports. The Director will own a dedicated portfolio of university partners as the strategic account owner and primary relationship manager, working alongside senior campus leaders. The role calls for combining firsthand higher education experience with the ability to consult with institutions, identify growth opportunities, and drive measurable results.

The Director will work autonomously to set strategy, make decisions, and own outcomes, while collaborating with GradGuard’s marketing, product, and sales teams. The role supports GradGuard’s mission to help schools educate and protect students from the risks of college life. It is open to candidates in most U.S. states, excluding California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Vermont, Washington, and Washington, D.C. Travel of up to 30% is required for campus visits, conferences, and partner events.

Requirements

• 2–5+ years of experience in a role meaningfully combining higher education—such as student housing, residence life, student affairs, or campus operations—with account management, customer success, or strategic partnerships.
• Demonstrated track record of owning outcomes, retaining and growing a portfolio, meeting goals, and finding ways to succeed through challenges.
• Ability to work independently, navigate complex organizations, identify stakeholders, and develop plans without requiring direction.
• Strong communication and relationship-building skills, including presenting to senior student affairs leaders and working through issues with housing coordinators.
• Comfort using modern sales and CRM tools.
• Willingness and ability to travel up to 30% for campus visits, conferences, and partner events.

Nice To Haves

• Firsthand experience in higher education administration or student housing operations.
• Familiarity with embedded insurance, EdTech, or financial services.
• Salesforce experience.
• Familiarity with the Apple ecosystem, including Keynote.
• Bachelor’s degree.

Responsibilities

• Build genuine, trust-based relationships with university partner stakeholders, including housing directors, student affairs leaders, financial services teams, and risk management offices.
• Consult with institutions to assess what is working, identify needs, and recommend solutions that fit their priorities and students.
• Proactively identify and pursue opportunities to expand GradGuard’s impact across departments, products, and partner relationships.
• Own the financial performance of a portfolio, including retention, expansion, and revenue growth.
• Set and execute account strategies, maintain disciplined follow-through, and be accountable for results.
• Represent partner needs and perspectives internally by sharing insights, surfacing needs, and helping shape how GradGuard serves the higher education market.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed