Director Install - East Region

Rite-Hite • Orlando, FL

3d

About The Position

The Director Install oversees installation excellence throughout the assigned district while maintaining profitability and using resources efficiently. Depending on district needs, the position may oversee installation, service, or both. The Director works with subordinate managers, district sales and administrative managers, personnel in other districts, independent representatives, vendors, company staff, and customers.

The role develops district strategy, forecasts resource needs, creates operational plans, maintains technical knowledge of products and industry trends, and promotes best practices. It ensures technician training and development, workplace safety, compliance with company policies, effective performance management, fleet upkeep, low work-in-process levels, and timely accounts receivable. In coordination with regional and district leadership, the Director also forecasts facility needs and oversees facility acquisition, expansion, moves, and management. The role monitors expenses and financial performance to identify opportunities to improve profitability.

For installation operations, the Director works with Installation Managers and Field Superintendents to deliver major projects that exceed customer expectations while meeting profit targets. The position builds and staffs installation teams, ensures qualified subcontractors are available and compliant, negotiates subcontractor pricing, supports sales staff on technical installation matters, and maintains installation quality through training, audits, spot checks, and punch-list completion. The Director may personally manage large installations on a case-by-case basis.

The position reports to the VP Service in the region and manages up to ten subordinate Service and/or Installation Managers, as well as Field Superintendents and subcontractors on the installation side. Significant overnight travel of 20% or more is required.

Requirements

• Bachelor's degree from a four-year college or university.
• Ten or more years of experience in a field service or construction management environment, including at least five years at a management level, as appropriate.
• Ability to read blueprints, project plans, and technical manuals.
• Strong leadership and project management skills.
• Proficiency with Microsoft Office Suite and related products.
• Proficiency with ServiceMax, Salesforce, and related programs.
• Ability to travel overnight 20% or more.

Responsibilities

• Oversee installation excellence throughout the assigned district while maintaining profitability and efficient use of resources.
• Maintain current technical knowledge of district products, industry trends, and competitive products.
• Develop strategy for assigned areas and work with the VP Service and District Sales Managers to forecast resource needs and create operational plans.
• Disseminate best practices and share key learnings across districts.
• Ensure technicians receive initial and ongoing training and progress through the Technician Training Standard and ASAPP development levels.
• Manage technician safety through training, functional safety equipment, inspections, audits, safety-policy enforcement, and compliance with occupational safety and health regulations.
• Document and investigate accidents and take appropriate steps to reduce future risks.
• Enforce company policies and performance standards, including manager training, employee orientation, communication of policy changes, and corrective action where appropriate.
• Coordinate resources with the manager responsible for the other operational area when assigned to service or installation but not both.
• Monitor service personnel performance, address negative behaviors proactively, conduct at least two annual performance reviews with direct reports, and ensure subordinate managers conduct reviews.
• Manage the vehicle fleet, ensuring proper maintenance and safe, compliant vehicles for technicians.
• Work with administrative personnel and subordinate managers to keep work in process to a minimum.
• Collaborate with administrative and sales personnel and customers to resolve collections issues and minimize accounts receivable aging.
• Forecast district facility needs and lead facility acquisition, expansion, relocation, and management efforts.
• Manage labor, supplies, materials, and travel expenses; review monthly financial reports and identify performance trends and ways to improve profitability.
• Work with Installation Managers and Field Superintendents to deliver major installation projects that exceed customer expectations and meet acceptable profit margins.
• Personally manage large installations on a case-by-case basis.
• Build an installation team of in-house technicians and subcontractors, forecast staffing needs, manage demand, and keep overtime costs within acceptable parameters.
• Ensure appropriate subcontractors are available across areas and product lines, including mechanical, specialty-trade, and union subcontractors as needed.
• Source and screen subcontractors, verify insurance and regulatory compliance, ensure training and accountability to company standards, and negotiate pricing.
• Support sales staff on technical installation matters and serve as a point of contact for customer and general-contractor product or installation questions.
• Ensure quality of work by technicians and subcontractors through training, quality audits, spot checks, and completion of punch lists on major projects.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and other benefits.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Director