Director of Scheduling

Behavioral Health Works

2d•$85,000 - $110,000•Remote

About The Position

Join our team as the Director of Scheduling at Behavioral Health Works! Behavioral Health Works (BHW) is looking for a strategic and highly organized Director of Scheduling to lead and optimize our scheduling operations across the organization. This role is critical to ensuring our clients receive consistent, high-quality services while our clinical teams are staffed effectively and efficiently. The Director of Scheduling will oversee scheduling strategy, processes, systems, and team performance, partnering closely with Operations and Clinical leadership to ensure schedules support both client needs and business goals.

Requirements

5+ years of experience in scheduling, workforce management, operations, or a related field
Experience managing or leading a scheduling team
Strong understanding of workforce scheduling, capacity planning, and utilization
Exceptional organizational and problem-solving skills
Strong analytical skills with the ability to interpret data and identify trends
Excellent communication and cross-functional collaboration skills
Ability to manage competing priorities in a fast-paced environment
Strong attention to detail and follow-through
Comfortable working with scheduling software, databases, and other operational systems
Leadership style that balances accountability, collaboration, and continuous improvement

Nice To Haves

Experience in healthcare, behavioral health, ABA, or another service-based environment strongly preferred

Responsibilities

Lead and oversee the scheduling function across BHW
Develop and maintain efficient scheduling processes, workflows, and systems
Ensure client schedules are appropriately staffed and aligned with clinical needs
Monitor scheduling capacity, utilization, cancellations, gaps, and coverage
Identify scheduling trends and implement solutions to improve efficiency and service delivery
Partner with Clinical and Operations leadership to anticipate staffing and scheduling needs
Establish scheduling standards, KPIs, and performance expectations
Analyze scheduling data and provide leadership with actionable insights
Identify opportunities to improve productivity, reduce scheduling gaps, and maximize service hours
Oversee and coach scheduling team members, providing direction, accountability, and support
Troubleshoot complex scheduling issues and escalate concerns appropriately
Support the implementation and optimization of scheduling technology and systems
Create and maintain SOPs and best practices for scheduling operations
Ensure scheduling practices are consistent, accurate, and aligned with company policies