Director of Imaging Access & Scheduling

UCSF•San Francisco, CA

2d•$154,700 - $375,300

About The Position

The Director of Imaging Access & Scheduling is responsible for strategic leadership, operational oversight, and performance optimization for all patient access functions within Imaging Services. This role oversees scheduling, front desk operations, the image library, and the imaging float pool to support service continuity, ensure seamless patient flow, deliver exceptional customer service, and efficiently utilize imaging resources across all sites of care. This role leads initiatives to ensure timely and equitable patient access, strategic capacity utilization, standardized scheduling workflows, and agile workforce deployment across imaging modalities and clinics (CT, MRI, Ultrasound, Interventional Radiology, Breast Imaging, Nuclear Medicine, X-ray, etc.). The Director partners closely with Radiology modality leaders, clinical & nursing leadership, hospital operations, referring services, IT, and revenue cycle teams to deliver high-quality, equitable, and efficient access to imaging services while supporting volume growth, financial stewardship, and workforce resilience. The Director also leads strategies to manage urgent access needs, including add-on and priority scheduling, to ensure patients requiring timely imaging are appropriately accommodated. The incumbent will advise and support in the following specific areas: This role is core to overseeing the following: • Strategic leadership planning & program development • Scheduling, front desk and image library operations & management • Radiology float pool oversight & management for all modalities (excludes radiology nursing) • Quality & safety performance • Patient Experience and access • Data & Performance analytics to track operational & financial performance • Financial & Business management • Team leadership & workforce development • Collaboration & Communication • Other duties as assigned

Requirements

Strategic & Systems Thinking
Operational Excellence
Workforce Optimization
Financial Stewardship
Change Management
Executive Communication
Data-Driven Decision Making
Cross-Functional Influence
Volume/Utilization
Scheduler productivity
Days to appointment / Third next available appointment
Schedule utilization and fill rates
No-show and cancellation rates
Registration accuracy and denial rates related to front-end errors
Patient satisfaction / experience scores
Call center performance (e.g., speed to answer, abandonment rate)
Imaging library turnaround times
Labor productivity and Contribution Margin
Other metrics as defined

Responsibilities

Strategic leadership planning & program development
Scheduling, front desk and image library operations & management
Radiology float pool oversight & management for all modalities (excludes radiology nursing)
Quality & safety performance
Patient Experience and access
Data & Performance analytics to track operational & financial performance
Financial & Business management
Team leadership & workforce development
Collaboration & Communication
Other duties as assigned