Imaging Scheduling Associate

Lexington Medical Center • West Columbia, SC

2d

About The Position

This position schedules advanced imaging exams across the Lexington Health Services District to maximize access and utilization. The associate is an initial point of contact for Imaging Services, answering calls courteously and directing callers to the appropriate area. The role coordinates with patients, referring offices, clinical providers, and business service departments to support seamless patient experiences and serves as a resource to imaging modalities and sites.

The associate explains procedures and preparations to patients and referring offices, verifies understanding, and uses critical thinking to help provide access when availability is limited. The position uses Epic Cadence, Radiant, appointment request work queues, and OnBase to schedule imaging and procedure appointments and to receive and file faxed documents electronically into patient charts.

Requirements

• High school diploma or equivalent.
• At least 6 months of scheduling experience in a healthcare setting.
• Strong medical terminology knowledge.
• Strong clerical and computer skills.

Responsibilities

• Meet monthly volume and quality standards.
• Promote a positive patient experience by following required policies and procedures and treating each patient as a priority.
• Greet patients and referring providers by telephone professionally and courteously.
• Review patient charts in Epic, document appropriate notes, and ensure necessary information is attached or included for the performing location.
• Listen to requests for diagnostic radiologic procedures and ask appropriate questions to gather scheduling information.
• Understand imaging modalities, affiliated exams, contraindications, and scheduling guidelines, including preparation requirements.
• Verify that diagnoses and reasons for exams are appropriate for medical necessity.
• Schedule requested procedures to maximize equipment utilization.
• Obtain Radiologist and/or PA approval for invasive imaging procedures and obtain relevant historical imaging and reports for review.
• Enter registration demographics accurately, attach orders, and/or verify existing patient information.
• Inform patients about exam descriptions and preparations as needed.
• Coordinate interpreters for patients with Limited English Proficiency.
• Obtain required laboratory results and prior images, or confirm that they have been ordered or requested.
• Call patients to confirm or reschedule exams as needed.
• Direct incoming calls unrelated to scheduling to the appropriate department efficiently.
• Review and distribute the department’s electronic incoming fax queue and accurately attach documents to medical records.
• Perform rotating ancillary scheduling tasks, including requesting missing orders, reviewing linked orders, routing results, and responding to messages from other departments.
• Work with the Centralized Prior Authorization Team and referring office staff to support timely pre-authorizations and communicate reschedules or potential issues.
• Follow up on order requests from referring providers.
• Review incorrect or questionable orders and determine appropriate action.
• Maintain personal accountability while working independently.
• Perform other duties or special projects assigned by management.
• Understand and adhere to HIPAA compliance regulations.

Benefits

• Medical, dental, and life insurance benefits beginning on day one.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan eligibility beginning on day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED