Scheduling Associate

Dermatology Associates of Virginia • Richmond, VA

4d • Onsite

About The Position

The Scheduling Associate (Medical Patient Scheduler) provides friendly, empathetic phone service to patients seeking dermatological care. The role coordinates appointments and helps patients resolve scheduling concerns. This is a full-time, office-based position. Typical hours are Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 12:45 p.m. No travel is expected. Applicants must be authorized to work in the United States. The employer is an Equal Employment Opportunity employer and may provide reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Strong customer service, communication, organization, and computer skills.
• Ability to multitask, work independently, and respond respectfully to patient concerns.
• Authorization to work in the United States.

Nice To Haves

• Call center experience.
• Knowledge of medical terminology or healthcare.
• Knowledge of insurance benefits and pre-certification requirements.

Responsibilities

• Answer scheduling calls and book or reschedule consultations, surgeries, and spot checks.
• Verify and update patient information.
• Coordinate with offices for same-day, next-day, and work-in appointments.
• Answer questions about services and resolve scheduling issues with patience and sound judgment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED