Scheduling Associate

Dermatology Associates of Virginia • Richmond, VA

5d • $17 - $22 • Onsite

About The Position

Dermatology Associates of Virginia is hiring a full-time, office-based Scheduling Associate, also described as a Medical Patient Scheduler. The role provides friendly, empathetic phone service to patients, coordinates appointments, and helps resolve scheduling concerns. Typical hours are Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 12:45 p.m. No travel is expected. Applicants must be authorized to work in the United States. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Strong customer service, communication, organization, and computer skills.
• Ability to multitask, work independently, and respond respectfully to patient concerns.
• Must be authorized to work in the United States.

Nice To Haves

• Call center experience.
• Knowledge of medical terminology or healthcare.
• Knowledge of insurance benefits and pre-certification requirements.

Responsibilities

• Answer scheduling calls and book or reschedule consultations, surgeries, and spot checks.
• Verify and update patient information.
• Coordinate with offices for same-day, next-day, and work-in appointments.
• Answer questions about services and resolve scheduling issues with patience and sound judgment.
• Provide friendly and empathetic phone service and respond respectfully to patient concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED