Director of Crew Scheduling

Piedmont Airlines•Salisbury, MD

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to join its Flight Operations Department as Director of Crew Scheduling. The position provides overall leadership of the crew scheduling department, including oversight of staffing, resources, and day-to-day operations. The Director oversees the Manager of Crew Scheduling and Crew Scheduling Training Manager, evaluates operating procedures and regulatory processes, and ensures the department has the resources and tools needed to perform effectively. The role coordinates with internal operational stakeholders and an external hotel vendor, supports crew accommodations during Remain Over Nights (RONs), and ensures compliance with federal regulations, contracts, and company procedures. It also includes safety risk management, real-time responses to management inquiries about operational issues, coordination on irregular operations strategy, implementation of new technologies, and liaison responsibilities with flight crew labor unions. On-call responsibilities and some travel may be required. The position reports to the Senior Director, Operational Strategy. The work is performed in a standard office environment using telephones, computers, and other office equipment. Occasional lifting of up to 25 pounds is required. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Applicants must provide proof of high school or GED completion and be at least 18 years old.

Requirements

Advanced experience in Microsoft Office Suite.
Cross-collaborative experience with stakeholders such as OCC, Flight Operations, and payroll, with proven results.
Excellent verbal and written communication skills.
Demonstrated knowledge of operational suite software; Flightscape CAE Next Gen Ops Suite is preferred.
Five years of Crew Scheduling experience or equivalent.
Proof of high school or GED completion.
Minimum age of 18 years.
Clear driving record, 10-year Criminal History Records Check, and drug screen as conditions of employment.

Nice To Haves

Bachelor's degree.
Demonstrated competence in effective project management skills.
Leadership or management experience.
Three years of Crew Scheduling experience.
Experience onboarding crew scheduling technology.
Airline Operational Suite experience.

Responsibilities

Oversee the Manager of Crew Scheduling and the Crew Scheduling Training Manager.
Evaluate Crew Scheduling standard operating procedures (SOPs), Operational Playbooks, and federal regulatory processes and procedures.
Ensure the department is appropriately staffed and has the tools necessary to carry out its duties effectively.
Coordinate with the external hotel vendor to ensure crews are efficiently provided hotel rooms during Remain Over Nights (RONs).
Ensure procedures comply with the Code of Federal Regulations (CFR), applicable contracts, and company procedures.
Execute safety risk management and perform safety assurance following safety management system (SMS) principles.
Respond in real time to management and senior management inquiries regarding operational problems, including major incidents or newsworthy events involving flight crews.
Coordinate irregular operations strategy with Operations Control Center (OCC) Managers and the Director of OCC.
Implement new technologies to drive operational efficiencies and mitigate risk.
Act as a liaison with flight crew labor unions, including ALPA and AFA, on crew scheduling-related issues.
Perform on-call duties as required.