Director of Crew Scheduling

Piedmont Airlines•Salisbury, MD

11d

About The Position

Piedmont Airlines is seeking a Director of Crew Scheduling in its Flight Operations Department. The role provides overall leadership of the crew scheduling department, including staffing, resources, and day-to-day operations. The Director oversees the Manager of Crew Scheduling and the Crew Scheduling Training Manager, ensures effective coordination with an external hotel vendor for crew lodging during Remain Over Nights (RONs), and works with operational stakeholders on irregular operations strategy and crew scheduling issues. The position reports to the Senior Director, Operational Strategy and includes on-call responsibilities as required. The Director evaluates crew scheduling standard operating procedures, operational playbooks, and regulatory processes; ensures compliance with the Code of Federal Regulations, applicable contracts, and company procedures; and carries out safety risk management and safety assurance in accordance with safety management system principles. The role also responds to management inquiries about operational problems, coordinates with flight crew labor unions as needed, and implements technologies intended to improve operational efficiency and mitigate risk. The position is based in a standard office environment, using telephones, computers, and other office equipment. Some travel may be required. Occasional lifting up to 25 pounds is required. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion is required, and applicants must be at least 18 years old.

Requirements

Advanced experience in Microsoft Office Suite.
Cross-collaborative experience with stakeholders such as OCC, Flight Operations, and payroll, with proven results.
Excellent verbal and written communication skills.
Demonstrated knowledge of operational suite software.
Five years of Crew Scheduling experience or equivalent.
Proof of high school or GED completion.
Minimum age of 18 years.
Clear driving record, successful 10-year Criminal History Records Check, and drug screen as conditions of employment.

Nice To Haves

Bachelor’s degree.
Demonstrated competence in effective project management skills.
Leadership or management experience.
Three years of Crew Scheduling experience.
Experience onboarding crew scheduling technology.
Airline Operational Suite experience.
Experience with Flightscape CAE Next Gen Ops Suite.

Responsibilities

Oversee the Manager of Crew Scheduling and the Crew Scheduling Training Manager.
Evaluate Crew Scheduling standard operating procedures (SOPs), Operational Playbooks, and federal regulatory processes and procedures.
Ensure the department is staffed appropriately and has the tools needed to perform its duties.
Coordinate with the external hotel vendor to ensure crews are efficiently provided hotel rooms during Remain Over Nights (RONs).
Ensure compliance with the Code of Federal Regulations (CFR), applicable contracts, and company procedures.
Execute safety risk management and perform safety assurance following safety management system (SMS) principles.
Respond to management and senior management inquiries in real time regarding operational problems, including major incidents or newsworthy events involving flight crews.
Coordinate with Operations Control Center (OCC) Managers and the Director of OCC on irregular operations strategy.
Implement new technologies to drive operational efficiencies and mitigate risk.
Liaise with flight crew labor unions, including the Airline Pilots Association (ALPA) and Association of Flight Attendants (AFA), on crew scheduling-related issues as required.
Fulfill on-call responsibilities as required.