Hotel Director of Sales AC Phoenix Biltmore

Schulte Hospitality Group•Phoenix, AZ

8d•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Sales for the AC Phoenix Biltmore. The role supports the hotel’s sales performance through team leadership, customer service, account development, revenue analysis, pricing guidance, marketing initiatives, and business planning. The Director of Sales works with hotel and regional leadership, National Sales, and other teams to identify opportunities, grow customer loyalty and account share, and meet revenue goals. The position requires a flexible schedule that may include evenings, weekends, and holidays, and travel as needed.

Requirements

Bachelor's degree in Hotel Administration, Business, or Marketing.
At least 5 years of progressive hotel sales experience with leadership responsibilities.
Strong analytical skills related to hotel revenue impact.
Ability to communicate effectively verbally and in writing.
Strong interpersonal skills.
Strong understanding of revenue management principles.
Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
Ability to travel as needed.
Flexible work hours that may include evenings, weekends, and holidays.

Responsibilities

Promote a teamwork environment through positive leadership and clear communication among coworkers.
Provide pricing and guidance recommendations to sales staff and review and approve special corporate negotiated rates.
Develop working knowledge of hotel operations, including food and beverage, guest services, and reservations.
Maintain knowledge of and ensure adherence to company sales policies and standard operating procedures.
Drive customer loyalty and grow account share by delivering service excellence throughout the customer experience.
Guide annual RFP season activities for National Sales with support from the General Manager and/or Regional Director of Sales and National Sales.
Ensure solicitation, closing, and customer communications are completed and documented for the team.
Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches, and networking events.
Maintain market awareness to predict revenue opportunities and develop proactive strategies.
Analyze sales and revenue management reports to identify trends and future demand opportunities; monitor pricing, MAR, and other minimums in relation to inventory, sales and revenue strategies, and market demand.
Participate in revenue and expense forecasting.
Conduct competitor price and product analyses to support appropriate rate positioning and product offerings.
Conduct weekly and monthly market-share analyses and implement strategies with the Regional Director of Sales, Regional Director of Revenue Management, and General Manager.
Recommend and implement hotel sales programs and accurately track return on investment.
Initiate printed collateral and online marketing efforts, including direct mail, discount promotions, email marketing, and website presence, and track advertising and marketing return on investment.
Prepare annual marketing, business, and budget plans.
Set and monitor team member goals for weekly sales activities and monthly, quarterly, and yearly room-night and revenue targets.
Abide by Prime Time Selling hours.
Perform other job-related duties as assigned.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts through Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.