Director of Sales

MCR Hotels • New York, NY

8d • Onsite

About The Position

The Director of Sales at The Lexington Hotel NYC is responsible for achieving group booking goals, growing average daily rate, occupancy, and market share, and maximizing hotel revenue while controlling expenses. The role oversees the hotel sales function and supports the operational aspects of booked business, including proposals, contracts, customer correspondence, and event management for group bookings. The Director of Sales also builds and maintains client and industry relationships, represents the hotel in the local community, and supports guest satisfaction and MCR standards for cleanliness, friendliness, organization, and safety.

The position requires professional communication and selling skills, attention to detail, organization, and the ability to work independently while managing multiple tasks. The employee may need to attend meetings or functions outside typical office hours and may travel to meet prospective and current clients. The role involves regularly standing for extended periods, operating computers and office equipment, inspecting property details, and frequently walking around the property to give tours. The work environment typically has moderate noise from phones and communication with coworkers and customers.

Requirements

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.
• Positive attitude and willingness to learn.
• Highly developed verbal and written communication skills.
• Ability to influence others, negotiate, provide friendly service, and demonstrate professional selling skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail, ability to meet deadlines, and strong organization and presentation skills.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to interpret English-language documents, business records, and statistical reports, and to prepare written reports and correspondence in English.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to inspect and visually observe details at close and long range and frequently walk around the property to give tours.

Nice To Haves

• Bachelor’s or associate degree.
• Previous supervisory experience.
• Progressive hospitality, hotel, restaurant, or service industry experience, including Rooms and Food & Beverage departments.

Responsibilities

• Proactively develop quantifiable action plans and conduct site inspections to meet and exceed group booking goals.
• Develop and execute strategic plans to achieve optimal occupancy and average daily rate growth.
• Coordinate with the revenue and pricing team to build pipelines for key dates and soft periods, secure new business, and grow annual market share.
• Maximize total revenues and control expenses to meet and exceed hotel profitability objectives.
• Oversee the hotel sales function, including sales, follow-up, and sales administration.
• Generate proposals, write contracts, and prepare customer correspondence for booked business.
• Oversee event management for group bookings and ensure a seamless on-property experience for contracted customers.
• Maintain a clean, spotless, well-organized, and safe hotel and support strong guest satisfaction scores.
• Build and maintain active professional relationships with clients, third-party meeting planners, referral sites, and other lead sources.
• Maintain visibility in local community and industry organizations by representing the hotel positively at site visits, trade shows, and sales calls.
• Attend meetings and other functions required by the hotel or management, including those outside typical office hours.
• Support guest relations, hotel knowledge, event awareness, appropriate technology use, and professional phone etiquette.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and business needs.
• Perform other job-related duties or follow other job-related instructions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree