Director of Sales

MCR • New York, NY

8d • $180,000 - $210,000 • Onsite

About The Position

The Director of Sales leads hotel sales and event-related activities at The Lexington Hotel NYC, with responsibility for achieving group booking goals, improving average daily rate and occupancy, growing annual market share, maximizing revenue, and controlling expenses. The role develops strategic sales plans, builds business pipelines for key dates and softer periods, secures new business, and works with revenue and pricing teams.

The Director oversees the hotel sales function, including sales follow-up and administration, and supports the operational delivery of booked business by preparing proposals, writing contracts, and corresponding with customers. The role also oversees group event management to help ensure a seamless on-property experience and strong guest satisfaction.

The position involves maintaining relationships with clients, meeting planners, referral sources, and other lead generators; representing the hotel at site visits, trade shows, sales calls, and community or industry functions; and attending meetings or functions that may occur outside typical office hours. The role requires a positive, service-minded approach, strong communication and organization, the ability to manage multiple tasks independently, and the ability to meet the position’s physical and English-language requirements. Some travel may be required to meet clients.

Requirements

• Positive attitude and willingness to learn.
• Highly developed verbal and written communication skills.
• Ability to influence others, negotiate, provide friendly service, and demonstrate professional selling skills.
• Ability to work independently while managing multiple tasks simultaneously.
• Attention to detail, ability to meet deadlines, and strong organization and presentation skills.
• Ability to stand or remain stationary for long periods, approximately 3–4 hours at a time.
• Ability to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to inspect and visually observe details at close and long range.
• Ability to walk around the property frequently to give building tours.
• Ability to read, write, understand, and communicate effectively in English, including interpreting business records and statistical reports and preparing routine reports and correspondence.
• Ability to speak effectively in English before groups such as customers or employees.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in hospitality, hotel, restaurant, or service industries preferred, including experience with Rooms and Food & Beverage departments.

Responsibilities

• Develop quantifiable action plans and conduct site inspections to meet and exceed group booking goals.
• Develop and execute strategic plans to support optimal occupancy and average daily rate growth.
• Coordinate with revenue and pricing teams to build pipelines for key dates and soft periods.
• Secure new business and take a proactive approach to sales.
• Maximize total revenues and control expenses to meet or exceed hotel profitability objectives.
• Oversee hotel sales operations, including sales, follow-up, and sales administration.
• Support the operational aspects of booked business by generating proposals, writing contracts, and preparing customer correspondence.
• Oversee event management for group bookings and ensure a seamless on-property experience for contracted customers.
• Maintain the hotel’s cleanliness, organization, safety, and guest-satisfaction standards.
• Build and maintain active professional relationships with clients, third-party meeting planners, referral sites, and other lead generators.
• Represent the hotel in the local community and industry through site visits, trade shows, and sales calls.
• Attend meetings and other functions required by the hotel or management, including those outside typical office hours.
• Provide friendly guest service, support guest satisfaction, and handle challenging guest situations with hospitality and urgency.
• Work collaboratively and communicate clearly, honestly, and professionally with team members.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed