Director of Sales Operations
About The Position
The Director of Sales Operations optimizes sales force productivity and business efficiency. Reporting to the Senior Vice President of Sales & Marketing, the role partners with Sales, Operations, Information Systems, Finance, and other stakeholders to improve sales processes, inventory management, forecasting, and customer engagement. The position ensures strategic initiatives are implemented effectively to support sales objectives and customer needs. The role oversees sales and order management, sales forecasting and planning, compensation strategy and administration, sales technology and reporting, and collaboration across internal and external stakeholders. It also leads sales team activities and continuous improvement initiatives. The position is hybrid and may require at least 25% travel, including overnight or extended travel.
Requirements
- Bachelor’s degree.
- At least 5 years of Sales Operations experience and/or sales manager experience.
- Proven ability to consult with business leaders and design, develop, and implement high-impact, innovative learning and development programs.
- Experience leading organizational change initiatives.
- Strong strategic, analytical, and implementation skills.
- Strong interpersonal, organizational, planning, and negotiation skills.
- Demonstrated experience using instructional technology, such as simulation, online, or web-based tools.
- Strategic thinker and visionary leader.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- Sales Operations experience in medical devices.
Responsibilities
- Oversee order management and ensure alignment with sales programs and customer pricing and agreements.
- Monitor and analyze sales team performance, including sales growth, sales mix, average selling price, and quota achievement.
- Support and facilitate ongoing production forecasts for manufacturing.
- Work with Marketing to develop and implement pricing strategies for targeted customer profiles and product categories.
- Lead sales forecasting, planning, and budgeting to improve operational efficiency.
- Optimize sales processes, promote consistency, and identify opportunities for automation, including CRM implementation.
- Support quota setting, performance tracking, and execution of sales programs.
- Assist in developing sales incentive compensation programs with Finance and HR.
- Establish sales operations best practices for compliance and risk management.
- Lead sales compensation strategy and program governance.
- Manage compensation platforms, processes, and plan administration.
- Analyze compensation data to inform performance and business decisions.
- Develop and maintain analytical tools to improve sales efficiency and data-driven decisions.
- Manage and monitor key sales reports and refine reporting tools as needed.
- Provide senior leadership with accurate, timely performance insights.
- Serve as a liaison among the sales team, corporate leadership, and external stakeholders.
- Lead sales team activities, including quarterly business reviews, forecasting, and planning meetings.
- Drive continuous improvement initiatives with hospitals, physicians, and patients to enhance sales processes.
Benefits
- Comprehensive benefits plans; details are available at www.zollbenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Director
