Associate Director of Sales Operations

Essen Medical Associates • Bronx, NY

1d • Onsite

About The Position

Intention Healthcare, an Essen Health Care company, provides physician house calls and care management to more than 22,000 disabled and homebound seniors in New York. The Associate Director, Growth Operations will lead growth for two programs run with CMS’s Innovation Center: an ACO program focused on high-needs patients and the GUIDE program focused on families affected by dementia. Growth will come from both Essen patients and partnerships with other provider organizations.

This internal- and external-facing role manages an inside sales team that educates Essen colleagues and patients and drives program enrollment. It also develops partnerships and referral sources, while supporting a smooth onboarding process and patient experience for new patients and referring providers. The role calls for strong sales leadership, strategic relationship management, operational rigor, and attention to applicable compliance requirements.

Requirements

• Associate degree, bachelor's degree, or higher.
• At least 3 years of experience in health care and/or social work.
• At least 7 years of experience in consulting, growth, or sales roles.
• Experience managing frontline sales, enrollment, care management, or outreach teams.
• Experience with both B2B and B2C sales or account management.
• Familiarity with electronic health records (EHR) and health insurance terminology.
• Strong communication and public speaking skills.
• Strong sales or persuasion skills.
• Cultural sensitivity and ability to work with diverse, underserved populations.
• Ability to work in a fast-paced environment, meet high performance standards, and deliver against targets and KPIs.
• Proficiency in Microsoft Excel, including experience developing dashboards to monitor performance using spreadsheet reports and/or worklists.
• Proficiency in developing and delivering presentations to partners and managing strategic relationships.

Responsibilities

• Manage an inside sales team and drive productivity and conversion-rate targets, balancing quantity and quality.
• Redesign the patient sales funnel and develop sales playbooks so the right person contacts the right prospect at the right time with the right message.
• Conduct weekly call reviews to coach the team and support continuous improvement.
• Work with Marketing to refine collateral and develop a distribution strategy.
• Meet with medical providers and community-based organizations (CBOs) to establish partnerships that support growth and patient access to services.
• Design and deliver in-service presentations and trainings for partner organizations to encourage referrals.
• Research analogous and competing organizations to inform strategy and pitches.
• Collaborate across the Essen ecosystem to coordinate care for shared patients, reduce confusion, and improve patient experience and program uptake.
• Understand compliance requirements for discussing and pitching the programs, and ensure team and partner conversations follow applicable rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree