Director of Sales Operations
About The Position
The Director of Sales Operations optimizes sales force productivity and business efficiency. Reporting to the Senior Vice President of Sales & Marketing, the role partners with Sales, Operations, Information Systems, Finance, and other internal stakeholders to improve sales processes, inventory management, forecasting, and customer engagement. The position ensures strategic initiatives are implemented effectively to support sales objectives and customer needs. The role oversees order management and sales performance analysis; leads forecasting, planning, budgeting, compensation strategy, and program governance; and develops tools, reporting, and processes that support data-driven decisions and operational efficiency. It also collaborates with internal and external stakeholders, leads sales planning activities, and drives continuous improvement.
Requirements
- Bachelor’s degree.
- At least 5 years of Sales Operations experience and/or sales manager experience.
- Proven track record of consulting to business leaders and designing, developing, and implementing high-impact, innovative learning and development programs.
- Experience leading organizational change initiatives.
- Proven strategic, analytical, and implementation skills.
- Strong interpersonal, organizational, planning, and negotiation skills.
- Demonstrated experience using instructional technology, such as simulation, online, and web-based tools.
- Strategic thinker and visionary leader.
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
Nice To Haves
- Sales Operations experience in medical devices.
Responsibilities
- Oversee order management, ensuring alignment with sales programs and customer pricing and agreements.
- Monitor and analyze sales team performance, including sales growth, sales mix, average selling price (ASP), and quota achievement.
- Support and facilitate ongoing production forecasts for manufacturing.
- Work with Marketing to develop and implement pricing strategies for targeted customer profiles and product categories.
- Lead sales forecasting, planning, and budgeting to improve operational efficiency.
- Optimize sales processes, establish consistency, and identify automation opportunities, including CRM implementation.
- Support quota setting, performance tracking, and sales program execution.
- Collaborate with Finance and HR to develop sales incentive compensation programs.
- Establish best practices for sales operations, compliance, and risk management.
- Lead sales compensation strategy and program governance.
- Manage compensation platforms, processes, and plan administration.
- Analyze compensation data to inform performance and business decisions.
- Develop and maintain analysis tools to improve sales efficiency and data-driven decision-making.
- Manage and monitor key sales reports and refine reporting tools as needed.
- Provide senior leadership with accurate and timely performance insights.
- Act as a liaison among the sales team, corporate leadership, and external stakeholders.
- Lead sales team activities, including quarterly business reviews, forecasting, and planning meetings.
- Drive continuous improvement by working with hospitals, physicians, and patients to enhance sales processes.
Benefits
- Comprehensive benefits plans are available; details are provided at www.zollbenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Director
