Director of Residential Recovery Services - Addiction Centralized Costs

Bay Cove Human Services•Somerville, MA

13d

About The Position

The Director of Residential Recovery Services provides strategic leadership and operational oversight of Residential Recovery Services. The role ensures high-quality clinical care, regulatory compliance, financial sustainability, staff development, and effective program performance in alignment with organizational goals. The Director supports Bay Cove Human Services’ mission by providing accessible, recovery-oriented environments where residents pursuing recovery goals can thrive. The position supervises Directors of assigned addiction programs and may provide clinical supervision to Clinical Directors if appropriately licensed. It collaborates with program leaders, Human Resources, intake resources, community organizations, agency leadership, funding sources, and regulatory agencies. The position is exempt and is scheduled Monday through Friday, 9 a.m. to 5 p.m., with some flexibility. It may provide direct program management and clinical oversight during leadership vacancies or extended absences.

Requirements

At least three years of full-time-equivalent supervisory experience.
At least five years of experience in program or department management, including direct staff supervision and budget preparation and management.
At least two years of experience in the nonprofit behavioral health field.
Demonstrated advanced skills in ensuring fiscal sustainability of services.
Demonstrated knowledge of the substance use disorders system of care and the continuum of prevention, intervention, treatment, and recovery support networks.
Thorough understanding of substance use disorders and co-occurring diagnoses, and familiarity with American Society of Addiction Medicine (ASAM) criteria.
Knowledge of local, state, and federal funding sources for substance use disorder treatment programs.
Demonstrated clinical and professional writing, communication, interpersonal, and organizational skills.
Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Demonstrated commitment to seeking out, acknowledging, and respecting input from interested parties and advancing inclusivity in the role and agency.
Ability to travel within the community to provide on-site leadership, by driving, walking, or using public transportation.
Ability to remain stationary for extended periods while completing documentation and administrative tasks.
Ability to communicate clearly and exchange accurate information in person, by phone, and in writing.
Ability to occasionally lift or carry program materials, supplies, or small equipment weighing up to 20 pounds.
Ability to enter and navigate various physical environments, including multistory buildings without elevators.
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
Ability to provide CPR and administer naloxone for overdose rescue if needed.
Must be authorized to work in the United States; Bay Cove Human Services does not offer visa sponsorships.

Nice To Haves

A master's degree in clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, social work, or a closely related field is preferred.
Licensure as a LADC I, LMHC, LICSW, or other independent license is preferred.

Responsibilities

Lead Residential Recovery Services operations, providing strategic direction and support to Program Directors to achieve organizational goals.
Train, mentor, and supervise Program Directors in operational management, the service model, employee relations, and program administration.
Collaborate with Human Resources and Program Directors to support recruitment, hiring, onboarding, staff development, and retention.
Partner with intake resources and community organizations to streamline admissions, eliminate treatment barriers, and meet programmatic and financial goals.
Ensure programs comply with federal and state regulations, accreditation standards, licensing requirements, contractual obligations, and organizational policies.
Collaborate with leadership to maintain high-quality clinical programming, case management, treatment outcomes, and continuous quality improvement; if unlicensed, this work is under the oversight of the Senior Clinical Supervisor.
Monitor program budgets, revenue, expenses, and billing practices, implementing corrective actions to maintain financial sustainability and operational efficiency.
Address employee, client, and community partner concerns promptly while fostering positive relationships and effective communication.
Represent Residential Recovery Services at agency meetings, community events, industry organizations, and interactions with funding and regulatory agencies.
Provide direct program management and clinical oversight, including review and approval of clinical documentation if licensed, during leadership vacancies or extended absences.
Perform other job-related duties as assigned.