Director of Regional HR GBS, NA

the Voith Group•York, PA

About The Position

The role focuses on ensuring high‑quality, efficient, and customer‑oriented delivery of defined HR services within the region while further developing and scaling the HR GBS operating model. It includes leading and developing a high‑performing Regional HR GBS team and driving service excellence through compliance, automation, and process standardization. Success in this position also requires close collaboration with Regional HR, Global HR Operations, Regional GBS, and key business stakeholders to enable seamless, aligned service delivery.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field
Extensive leadership experience, ideally in (HR) Shared Services/ Global Business Solutions, or comparable HR operations environments
Proven expertise in HR Administration, Payroll, HCM-Systems in North America; knowledge of regional compliance requirements is essential
Experience in Dayforce, SAP/SuccessFactors and UKG PeopleDoc beneficial
Experience with HR service transitions, migrations, and operating model transformations
Strong background in process optimization, automation, and HR technology
Demonstrated ability to lead and develop big, diverse teams in a service-driven environment
Strong customer and service orientation
Strategic thinking combined with hands-on execution capability
Excellent stakeholder management and communication skills
Change management and continuous improvement mindset
Analytical, KPI-driven, and cost-conscious approach

Nice To Haves

Experience in Dayforce, SAP/SuccessFactors and UKG PeopleDoc beneficial

Responsibilities

Service Delivery & Scope Expansion
Ensure efficient and high‑quality delivery of all defined HR services
Manage the operational HR service portfolio (e.g. P&C Administration, Payroll, Benefits, Recruiting Support, Mobility)
Identify opportunities for service expansion (migration, insourcing, transfer from People BPs or the business)
Promote a strong service culture within the team
Performance Management & Governance
Accountability for SLAs, KPIs, and reporting
Ensure compliance with internal and external requirements
Establish robust governance structures to safeguard process and service quality
Secure and continuously improve data quality
Process Optimization & Efficiency
Standardize and harmonize P&C processes within the region
Identify and implement optimization opportunities through automation, self‑services, and technology
Evaluate efficiency and scalability options (e.g., outsourcing, best‑cost approaches)
Support global process and operating‑model initiatives
People Leadership & Culture
Lead, coach, and develop a regional HR GBS team
Build clear role profiles, competencies, and career paths
Foster a performance‑oriented, service‑oriented, and collaborative culture
Drive engagement, talent development, and succession planning
Stakeholder & Customer Management
Manage all key interfaces effectively (HR BPs, HR Centers of Expertise, Regional GBS, Business)
Ensure a high‑quality service and customer experience
Maintain proactive communication, expectation management, and escalation management
Serve as a trusted partner to HR and business leadership
Participate in global HR Operations projects and transformation initiatives
Support audits, internal controls, and risk assessments
Prepare analyses, business cases, and management briefs
Contribute to HR technology and digitalization initiatives