Director of Public Safety, Axon 911 (Pacific Region)

Axon•Seattle, WA

3d•$108,750 - $181,250•Remote

About The Position

The Director of Public Safety at Axon 911 is a strategic leader, advisor, and collaborator who drives initiatives aligning Axon 911’s solutions with the evolving needs of the public safety community. The role engages deeply with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in public safety. The position leads public safety strategy and industry partnerships, mentors the Public Safety team, and collaborates across Sales, Product, Engineering, Marketing, and Customer Success. It gathers and channels customer feedback into product strategy, including AI initiatives and early-access programs; supports sales and market expansion through advocacy and industry engagement; and improves workflows and processes while driving measurable business and customer outcomes. The position is fully remote within a specified territory and requires up to 50% travel for client engagement, educational workshops, and professional conferences. Candidates based in the Pacific timezone are highly encouraged to apply.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience at the Deputy Director level or above (or an equivalent senior leadership role).
Deep expertise in PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Proven ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.
Willingness to travel up to 50%.

Nice To Haves

Candidates based within the Pacific timezone are highly encouraged to apply.

Responsibilities

Lead Axon 911’s public safety strategy, strengthen industry partnerships such as NENA and APCO, mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption among high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet public safety organizations’ operational needs.
Support market expansion and deal strategy through industry expertise and customer relationships; participate in speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes and drive measurable outcomes related to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.
Represent the organization at major professional conferences and conduct on-site client engagement and educational workshops.