Director of Public Safety, Axon 911 (Pacific Region)

Axon•Los Angeles, CA

3d•Remote

About The Position

The Director of Public Safety at Axon 911 is a strategic leader, advisor, and collaborator responsible for aligning Axon 911’s solutions with the evolving needs of the public safety community. The role engages internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in public safety. The Director leads Axon 911’s public safety strategy, builds industry partnerships, mentors the Public Safety team, and drives performance measures, scalability, innovation, and long-term growth. The role works across Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and increase adoption among high-value public safety customers. The position gathers customer feedback to influence product enhancements, prioritizes AI-related initiatives, coordinates early-access programs, and ensures solutions address operational needs. It also supports market expansion and deal strategy through industry expertise, customer relationships, industry engagement, and strategic go-to-market initiatives. The role is fully remote within a specified territory and requires up to 50% travel for client engagement, workshops, and professional conferences.

Requirements

10 or more years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations.
Experience serving at the Deputy Director level or above, or in an equivalent senior leadership role.
Deep expertise in PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset, with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

Lead Axon 911’s public safety strategy, strengthen industry partnerships such as NENA and APCO, mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption across high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet public safety organizations’ operational needs.
Support market expansion and deal strategy through industry expertise and customer relationships.
Represent the organization through speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes while driving measurable outcomes related to customer satisfaction, retention, product adoption, partnerships, lead generation, industry engagement, and cross-functional business improvements.