Director of Public Safety, Axon 911 (Pacific Region)

Axon•Los Angeles, CA

3d•Remote

About The Position

The Director of Public Safety at Axon 911 serves as a strategic leader, advisor, and collaborator, driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. The role engages internal teams and external stakeholders to improve operational efficiency, increase market penetration, and establish Axon 911 as a thought leader in public safety. The Director leads public safety strategy and partnerships, mentors the Public Safety team, and works across Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs and increase adoption. The role gathers customer and market feedback to inform product enhancements and AI initiatives, supports early-access programs, and helps ensure products meet operational needs. It also supports sales strategy, customer advocacy, industry engagement, and measurable operational improvements. The position is fully remote within a specified territory, with up to 50% travel for client engagements, educational workshops, and major professional conferences. Candidates based in the Pacific timezone are highly encouraged to apply.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including service at the Deputy Director level or above (or an equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Proven ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset, with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

Lead Axon 911’s public safety strategy and strengthen industry partnerships, including NENA and APCO.
Mentor the Public Safety team and drive KPIs, scalability, innovation, and long-term growth.
Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption among high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs.
Support market expansion and deal strategy through industry expertise and customer relationships.
Represent the organization through speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes and drive measurable outcomes related to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.