Director of Public Safety, Axon 911 (Pacific Region)

Axon•Oregon-Remote, OR

3d•$108,000 - $181,750•Remote

About The Position

The Director of Public Safety at Axon 911 is a strategic leader, advisor, and collaborator who drives initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. The role engages deeply with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in public safety. Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies respond faster and make better decisions. The Director leads public safety strategy and team development, collaborates across business functions to align solutions with customer needs, and uses customer and market feedback to guide product and AI initiatives. The role also supports sales and market expansion through industry expertise, customer advocacy, and thought leadership, while driving operational improvements and measurable business outcomes. This position is fully remote within a specified territory and requires up to 50% travel for client engagement, educational workshops, and major professional conferences. Candidates based in the Pacific time zone are highly encouraged to apply.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including service at the Deputy Director level or above (or an equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset, with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

Lead Axon 911’s public safety strategy, strengthen industry partnerships including NENA and APCO, mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption among high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet public safety organizations’ operational needs.
Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes and drive measurable outcomes related to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.