Director of Public Safety, Axon 911 (Pacific Region)

Axon•Boise, ID

3d•Remote

About The Position

The Director of Public Safety at Axon 911 is a strategic leader, advisor, and collaborator responsible for aligning Axon 911’s solutions with the evolving needs of the public safety community. The role engages deeply with internal teams and external stakeholders to improve operational efficiency, increase market penetration, and establish Axon 911 as a thought leader in public safety. Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make faster, better-informed decisions. This leader will oversee public safety strategy and team development; partner with Sales, Product, Engineering, Marketing, and Customer Success; translate customer feedback and operational challenges into product and go-to-market strategies; enable sales and advocacy; and drive measurable operational and business outcomes. The position is fully remote within a specified territory, with up to 50% travel for client engagements, educational workshops, and major professional conferences. Candidates based in the Pacific time zone are highly encouraged to apply.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience at Deputy Director level or above (or an equivalent senior leadership role).
Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset, with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Nice To Haves

Based within the Pacific time zone.

Responsibilities

Lead Axon 911’s public safety strategy, strengthen industry partnerships such as NENA and APCO, mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption across high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet public safety organizations’ operational needs.
Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes and drive measurable outcomes in customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.