Director of Public Safety, Axon 911 (Pacific Region)

Axon•San Francisco, CA

4d•$108,750 - $181,750•Remote

About The Position

The Director of Public Safety at Axon 911 is a strategic leader, advisor, and collaborator who drives initiatives aligning Axon 911’s solutions with the evolving needs of the public safety community. The role engages internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector. The position leads Axon 911’s public safety strategy, develops industry partnerships, mentors the Public Safety team, and partners across Sales, Product, Engineering, Marketing, and Customer Success. It gathers customer feedback to inform product enhancements and AI initiatives, supports early-access programs, and advances customer adoption and market expansion through industry expertise, advocacy, and go-to-market efforts. It also improves workflows and processes and drives measurable business outcomes. The role is fully remote within a specified territory, with up to 50% travel for client engagement, educational workshops, and major professional conferences. Candidates based in the Pacific timezone are highly encouraged to apply.

Requirements

10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience at the Deputy Director level or above, or an equivalent senior leadership role.
Deep expertise in PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
Ability to build trusted relationships with PSAP leaders, industry associations such as NENA and APCO, executive stakeholders, and cross-functional teams.
Strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.
Ability to travel up to 50% for client engagement, educational workshops, and professional conferences.

Nice To Haves

Candidates based within the Pacific timezone are highly encouraged to apply.

Responsibilities

Lead Axon 911’s public safety strategy and strengthen industry partnerships, including NENA and APCO.
Mentor the Public Safety team and drive KPIs, scalability, innovation, and long-term growth.
Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding and training, and drive adoption across high-value public safety customers.
Gather customer feedback to influence product enhancements, prioritize AI initiatives, coordinate early-access programs, and ensure solutions meet public safety organizations’ operational needs.
Support market expansion and deal strategy through industry expertise and customer relationships.
Represent the organization through speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
Optimize workflows and processes and drive measurable outcomes in customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.