Director of Provider Outreach

Community Health Systems Professional Services Corporation•Foley, AL

About The Position

The Director of Provider Outreach supports hospital growth initiatives by developing relationships with providers and community partners, aligning outreach activities with market strategies, and supporting service line growth. The role collaborates with hospital leadership, service line teams, and outreach staff to enhance access to care, promote provider engagement, and address barriers to satisfaction. Strategic outreach and data-driven insights contribute to organizational growth objectives and improvements in the healthcare delivery experience. The position provides departmental leadership, including staff mentorship and development, scheduling, performance evaluations, and consultation regarding staffing. It collaborates with hospital leadership on departmental strategy, budgets, resource allocation, and long-term planning; monitors expenditures; evaluates technologies; and develops policies and procedures to improve quality and efficiency. The Director also supports regulatory compliance, quality assurance, audits, inspections, and accreditation processes as applicable, and may perform staff-role duties when required.

Requirements

Bachelor's degree in a relevant field, or more than seven years of direct experience in lieu of a bachelor's degree.
Three to five years of experience in a closely related field with a bachelor's degree.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Strong time-management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data-analysis tools.

Nice To Haves

Master's degree.
Three to five years of previous leadership experience.
RN - Registered Nurse - State Licensure and/or Compact State Licensure.
EMT - Emergency Medical Tech.
PARAMEDIC - Paramedic – Licensed.
PTA - Physical Therapist Assistant.

Responsibilities

Lead outreach activities to develop relationships and increase satisfaction among providers and community partners.
Collaborate with hospital leadership to plan and execute strategic service line growth initiatives, using data to identify opportunities, set priorities, and track progress.
Develop monthly, quarterly, and annual strategic outreach objectives with Regional or Market Provider Relations and hospital leadership, including strategic partner roster management, KPI tracking, and outreach planning.
Conduct outreach to physicians, physician assistants, nurse practitioners, and community partners to promote collaboration and identify growth opportunities.
Document provider interactions, feedback, and barriers in the Provider Relationship Management (PRM) system to support outreach planning, tracking, and reporting.
Participate in growth meetings with hospital leadership, Physician Practice Services (PPS), Accountable Care Organization (ACO) teams, and service line leaders.
Provide hospital and regional leadership with data-informed insights into provider preferences, service line trends, and operational improvement opportunities.
Collaborate with Regional and Market Directors of Provider Relations to align growth strategies, share best practices, and address market and regional trends.
Support hospital leadership in reviewing and adjusting growth and expansion plans based on market dynamics, provider needs, and outreach insights.
Partner with Medical Staff Development and Recruitment to support new-provider onboarding and engagement.
Represent the hospital in market, regional, and corporate Provider Relations meetings for strategic alignment, training, and professional development.
Provide staff leadership, mentorship, and professional development; schedule employees; consult with leadership on potential staffing issues; and conduct performance evaluations, goal setting, and feedback.
Collaborate with hospital leadership on departmental strategic direction, budgeting, resource allocation, and long-term planning; monitor expenditures for cost-effective service delivery.
Evaluate and implement technologies to enhance operational efficiency, and develop departmental policies, procedures, and protocols to optimize quality and efficiency.
Ensure compliance with relevant regulatory bodies and participate in applicable accreditation processes, audits, and inspections; follow established quality control practices.
Work with leadership teams to coordinate and improve service delivery, and stay current with industry advancements, technologies, and regulatory changes.
When required, work in a staff role and fulfill that role's duties and competencies.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.