Director of Veteran Outreach

Posterity Group LLC•Rockville, MD

7h•Onsite

About The Position

Posterity Group LLC is seeking a Director of Veteran Outreach for its WARP Multidisciplinary Clinic, based at the company’s Rockville, Maryland headquarters. The director connects veterans, service members, and military families with WARP services and leads veteran recruitment, community engagement, partnership development, and assigned Community-Based Outpatient Clinic (CBOC) operations. The role develops referral networks with veteran-service and multi-service organizations, military units, government agencies, and community providers, and provides strategic outreach leadership through presentations, partner consulting, and business development. The director also supports partnership and contract negotiations in coordination with authorized leadership and relevant legal or compliance staff. The director develops and executes a national outreach and recruitment plan aligned with leadership-approved program scope, eligibility requirements, regional demand, and service capacity. The role coordinates regional outreach teams and clinic contacts, conducts community assessments and focus groups, organizes outreach campaigns and events, represents WARP at approved conferences and community forums, and works with internal teams to support referrals, enrollment, and a consistent participant experience. It monitors inquiries, referrals, follow-up, enrollment, and access barriers; maintains partner contact and activity records; and reports on outreach progress, referral pipelines, outcomes, and opportunities. The position also coordinates day-to-day administrative and outreach operations for assigned CBOC locations within WARP’s contractual scope and delegated authority. In collaboration with clinic leadership, clinical teams, and designated VA contacts, the director aligns recruitment, referral intake, scheduling, and patient navigation with clinic capacity and applicable requirements. The role supports staffing coverage, onboarding, workflow coordination, operational readiness, quality improvement, corrective-action follow-up, and compliance reviews. It maintains operational records and protects confidential information, while referring clinical decisions and patient-safety matters to authorized clinical leadership. The position is listed as PRN to Full-Time, with location and service area and supervisory responsibility to be determined as the program develops. Travel is 40% or more. The master’s-degree requirement is noted as subject to leadership approval.

Requirements

Master’s degree from an accredited institution in public administration, healthcare administration, social work, public health, business administration, or a related field.
At least 7 years of progressively responsible experience in outreach, recruitment, community engagement, or program operations serving veterans, military families, or related populations.
At least 3 years leading teams, partnerships, or cross-functional initiatives.
Demonstrated success developing partnerships with veteran-service organizations, multi-service organizations, government agencies, and community providers.
Experience developing, coordinating, or leading a national veteran outreach program, including multi-state recruitment campaigns, national referral partnerships, and coordination with regional teams serving veterans and military families.
Strong knowledge of military and veteran communities, referral networks, and barriers to accessing services.
Excellent interpersonal, public speaking, presentation, and written communication skills, including the ability to engage key decision-makers.
Experience maintaining contact databases, tracking outreach activity, and using results to guide planning.
Ability to support client consulting, business development, and contract negotiations collaboratively.
Working knowledge of federal regulations relevant to the organization’s programs and outreach practices.
Proficiency in Microsoft Office Suite and contact-management or customer relationship management tools.
Experience coordinating outpatient clinic administration, patient access, staffing workflows, or comparable healthcare operations.

Nice To Haves

Prior service in the U.S. Armed Forces, including active-duty, Reserve, or National Guard service; relevant military leadership, transition assistance, recruiting, veteran support, or military healthcare experience is particularly valuable. Comparable civilian experience serving military and veteran communities will also be considered; military service is not required.
10 or more years of relevant experience, including 5 or more years in leadership or management.
Outreach experience in a military family clinic, veteran-focused healthcare organization, or comparable service setting.
Experience building referral pipelines for post-9/11 veterans and military families.
Experience conducting landscape analyses for new service locations and facilitating stakeholder focus groups.
Experience representing a veteran-serving organization at national or regional conferences, delivering presentations, developing referral partnerships, and translating conference contacts into documented follow-up and outreach opportunities.
Participation in veteran-focused coalitions or community suicide-prevention initiatives.
Experience with CBOC operations, VA referral and scheduling processes, and healthcare contract requirements applicable to the assigned clinic.

Responsibilities

Develop and execute an outreach and recruitment strategy aligned with organizational goals, service capacity, and the needs of veterans and military families.
Develop and maintain a national veteran outreach plan identifying priority populations, geographic markets, referral partners, communication channels, campaign timelines, and resource needs.
Coordinate regional outreach teams and clinic contacts; assign responsibilities, synchronize campaign calendars, share approved messaging and referral practices, and address or escalate barriers and resource constraints.
Build referral pipelines with veteran-service and multi-service organizations, the U.S. Department of Veterans Affairs, military units, government agencies, and local service providers.
Use peer-to-peer engagement, presentations, community events, and appropriate communication channels to reach eligible participants and reduce access barriers.
Communicate eligibility requirements accurately, including requirements for post-9/11 veterans and families when applicable, without excluding other eligible populations.
Coordinate recruitment campaigns with intake and clinic teams to align outreach with appointment availability and service capacity.
Monitor recruitment inquiries, referrals, follow-up, and enrollment; identify barriers and improve access for eligible veterans and military families.
Support recruitment and onboarding of outreach and clinic support personnel when assigned, in collaboration with human resources and clinic leadership.
Establish and sustain relationships with decision-makers, community leaders, military representatives, and government stakeholders.
Conduct community landscape assessments to identify service gaps, potential partners, and program-expansion opportunities.
Organize and facilitate focus groups with veterans, service members, family members, and community organizations to inform outreach planning.
Represent the organization in veteran-focused coalitions, community initiatives, and relevant advisory groups.
Represent WARP at leadership-approved national and regional conferences, transition events, and healthcare or community-service convenings; deliver presentations when assigned, build referral relationships, document contacts and takeaways, and coordinate follow-up within approved travel budgets and delegated authority.
Collaborate with internal program and service teams to support timely referrals, effective handoffs, and a consistent participant experience.
Deliver presentations to military groups, veteran organizations, community agencies, and prospective partners, adapting messaging to explain services, referral pathways, and partnership opportunities accurately and respectfully.
Consult with partners and internal stakeholders to align outreach activities with shared objectives.
Identify business development opportunities that strengthen service access and advance the organization’s mission.
Support contract negotiations and partnership agreements in coordination with authorized leadership and legal or compliance staff.
Develop and maintain a comprehensive contact database covering military units, government agencies, veteran-service organizations, medical organizations, and community partners.
Document outreach activity, referrals, partner engagement, and follow-up; use results to improve recruitment strategies.
Provide leadership and coordination for outreach staff or cross-functional contributors as assigned.
Prepare reports on outreach progress, referral pipeline health, enrollment outcomes, and emerging opportunities or barriers.
Apply relevant federal regulations, program eligibility requirements, confidentiality protections, and organizational policies to outreach activities; handle participant and partner information responsibly and avoid commitments beyond delegated authority.
Coordinate day-to-day administrative and outreach operations for assigned CBOC locations within WARP’s contractual scope and delegated authority.
Collaborate with clinic leadership, clinical teams, and designated VA contacts to align recruitment, referral intake, appointment scheduling, and patient navigation with clinic capacity and applicable requirements.
Support staffing coverage, onboarding, workflow coordination, and operational readiness with human resources and clinic management.
Monitor referral handoffs, scheduling delays, missed appointments, and service-access barriers; coordinate follow-up and escalate unresolved issues to the appropriate team.
Maintain operational records and prepare reports required by organizational policies and applicable agreements while protecting patient confidentiality.
Coordinate responses to administrative concerns, partner feedback, and operational incidents; refer clinical decisions and patient-safety matters to authorized clinical leadership.
Support quality-improvement activities, corrective-action follow-up, and compliance reviews relevant to assigned CBOC operations.