Director of Product

Vetsource

20h • Remote

About The Position

At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply! As the Director of Product, you will be responsible for leading our product management organization, defining a unified strategic product vision, and ensuring our technology delivers measurable value to both veterinary practices and pet owners. You will mentor a high-performing team while navigating the complexities of a B2B2C marketplace. You will hold primary responsibility for our veterinary customer and pet owner facing product portfolio. Your goal is to move the organization toward a highly personalized veterinary medicine experience that reduces administrative friction for clinics and enhances the care journey for pet owners. You will manage a team of Product Managers, fostering a culture of technical excellence, innovation, strategic rigor, data-driven decision-making and outcome orientation. This is a full-time, remote position.

Requirements

• 7+ Years of Product Management Experience: A proven track record of leading product organizations in B2B2C or B2B SaaS, Vet Health, Health-tech, or Marketplace environments.
• 5+ years of strong animal health or health-tech experience is highly preferred, but top-tier product craft is non-negotiable.
• Experience Leading Product Managers: At least 3 years of experience managing other Product Managers. You should have a history of coaching junior and senior PMs toward their next career milestones.
• Platform Mindset: Experience moving a product suite from siloed applications to an integrated platform or "Open Architecture" model.
• Analytical Rigor: Proficiency in defining successful outcomes with clearly measurable KPIs and holding teams accountable to user impact rather than feature shipping.
• Communication Excellence: The ability to distill complex technical roadmaps into crisp strategic narratives for executive leadership and external stakeholders.

Nice To Haves

• Preferred experience in LLM implementation, AI product launches and incorporating AI usage into all phases of product development.
• Preferred expertise of modern product discovery techniques and "Product-Led Growth" (PLG) principles.

Responsibilities

• Transform high-level company goals into a cohesive product strategy based on business value, customer needs, and data-driven insights.
• Partner with the Head of Product and Head of Design to drive the transition from siloed products to a cohesive experience for our clinic customers and pet owners.
• Implement advanced frameworks to balance long-term innovation bets with core platform stability, ensuring resources are always allocated to the highest-impact initiatives.
• Establish and track key performance indicators (KPIs) to measure product success and inform decisions.
• Lead, mentor, and develop the Product Management team.
• Own end-to-end product lifecycle from ideation through launch and continuous optimization.
• Advocate for the Customer experience.
• Lead the development of intelligent, automated experiences that make the lives of our vet customers easier and delight them along the way, allowing staff to focus on patient care.
• Oversee our pet-owner-facing commerce engines, optimizing frictionless checkout journeys and recurring revenue programs.
• Ensure Vetsource remains a deeply embedded partner within the veterinary software ecosystem through robust API strategies and third-party integrations.
• Drive the creation of tools that provide practices with clear visibility into their performance, revenue recapture, operational efficiency and the value of the Vetsource services.
• Identify risks and remove blockers to ensure timely delivery of product initiatives.
• Partner with customers, partners, engineering, design, marketing, sales, operations and others to deliver high-impact products.

Benefits

• Competitive pay and benefits including medical, vision, dental, and life insurance
• Employee Assistance Program
• Pet insurance and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed