Director of Product

Owner.com • San Francisco, CA

1d • Remote

About The Position

Owner is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Unlike other companies, Owner provides a proven system run by experts, acting like an army of engineers and marketers for small businesses. The company's vision is to help independent restaurants succeed online and then scale this solution to other local business types, aiming for tens of millions of local business owners to use their technology. Since 2020, Owner has generated tens of millions in revenue, processed over half a billion dollars in online orders, and helped over 20,000 restaurant owners save nearly $200 million in fees. The team is in the low hundreds, comprising talent from successful SMB software companies like Shopify, HubSpot, and DoorDash, and plans to scale faster in 2026. Owner is a remote-first, global company headquartered in San Francisco with a sales hub in Toronto, with most teammates distributed globally. The company is building an AI-first restaurant profit suite, a self-driving platform for success. This role will lead all restaurant-facing product teams, including POS, Payments, Mobile, Web, and AI-powered agent services, to set a unified strategy that drives revenue growth, operational excellence, and best-in-class guest experiences for thousands of restaurants and millions of diners.

Requirements

• 10+ Years Product Management Experience with 3+ years leading product managers or product teams
• Director‑level product leadership with a track record of setting vision, driving outcomes, and scaling healthy teams.
• Ability to get things done at scale: repeated examples of shipping high‑quality products that improved core business metrics.
• Excellent product sense: sharp judgment on where to invent versus simplify, with a high bar for usability, performance, and accessibility.
• Deep customer empathy: strong qualitative research chops that translate into crisp priorities and thoughtful tradeoffs.
• Strong data fluency: defines clear KPIs, integrates quantitative and qualitative signals, and updates conviction quickly.
• Clear, structured communication that drives alignment across levels and functions.
• Technical depth to engage on architecture, integrations, reliability, and constraints.

Nice To Haves

• Experience in restaurant or retail operations, including mission-critical, in-store workflows
• Familiarity with POS ecosystems, hardware-plus-software products, or offline-tolerant systems
• Background in payments or fintech, including onboarding, reconciliation, disputes, or financial reporting

Responsibilities

• Set clear multi‑year product visions and roadmaps, balancing near‑term wins with durable platform bets.
• Deliver reliable, intuitive experiences across in‑store and online workflows so operators move faster and guests have a consistently excellent experience.
• Establish measurable goals and operating rhythms that tie team work to business outcomes like conversion, speed of service, retention, and revenue.
• Drive rigorous discovery and fast, high‑quality delivery, ensuring launches are well‑tested, clearly communicated, and easy to adopt.
• Strengthen product quality bars for performance, accessibility, and usability across web, app, and in‑store surfaces.
• Build and mentor a small portfolio of PM teams, up-leveling product sense, decision quality, and cross‑functional collaboration.

Benefits

• The estimated base salary range for this role is $270K-$310K, depending on experience and location.
• The offer also includes a a generous pre-IPO equity package.
• comprehensive health coverage
• remote-first workplace
• unlimited PTO
• extra fun perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed