Director of Patient Care

Lifecare Home Health Family•Scottsdale, AZ

About The Position

The Director of Patient Care leads and coordinates Infinity Hospice’s clinical departments and branches, ensuring continuity, quality, and safety of care in patients’ homes. The role supervises, mentors, recruits, and develops clinical staff; supports consistent orientation and education; and ensures care follows each patient’s Plan of Care, including timely assessments and reassessments. The Director oversees regulatory compliance, including Medicare Conditions of Participation, and leads QAPI, utilization review, corrective action, infection control, and staff education on payer requirements. The role monitors staffing and productivity across full-time, per-visit, and contract staff, evaluates programs and field staff, and reports operational concerns to the Administrator. Working with the interdisciplinary team, patients and families, referring agencies, the Administrator, and CEO, the Director contributes to business planning, strategic goals, resource allocation, budgeting, policy development, community needs assessment, service planning, and organizational initiatives. The position also serves as a clinical resource to Hospice division leadership.

Requirements

Current, unrestricted RN license.
Minimum 2–3 years’ experience as a registered nurse obtained within the last 36 months.
Evidence of progressive leadership responsibilities, including fiscal management.
Excellent communication skills.
Excellent interpersonal skills to communicate effectively with various personnel when identifying and resolving sensitive and complex patient or administrative issues.
Nursing skills consistent with generally accepted standards of practice.
Proven decision-making skills.
Must read, write, and comprehend English.
Hepatitis profile if required to make visits.

Nice To Haves

One year of experience in home health care.
Management experience.
BSN preferred.

Responsibilities

Direct and coordinate clinical departments and branches, overseeing continuity, quality, and safety of care.
Supervise and mentor clinical staff to ensure care follows each Plan of Care and assessments and reassessments are timely.
Help recruit and hire clinical staff and provide a consistent company-wide orientation and education program.
Identify staff training needs and support professional growth.
Maintain compliance with state and federal regulations, including Medicare Conditions of Participation.
Oversee QAPI and utilization review activities and promptly initiate corrective action plans when needed.
Coach staff on fiscal intermediary and third-party payor requirements.
Champion infection control and universal precautions in patient care.
Monitor staffing and productivity for full-time, per-visit, and contract staff.
Evaluate agency programs, services, and field staff.
Identify issues, report them to the Administrator, and involve appropriate leaders in resolving them.
Coordinate care with the interdisciplinary team, patients and families, and referring agencies.
Partner with the Administrator and CEO on business planning, strategic goals, resource allocation, and the annual budget.
Help develop clinical and administrative policies and practices.
Assess community needs, help plan new services, and build community relationships.
Lead implementation of company initiatives and policy or process changes.
Serve as a clinical resource to Hospice division leadership.