Director of Outlets at The Royal Sonesta Chase Park Plaza

Sonesta International Hotels Corporation•St Louis, MO

About The Position

The Director of Outlets leads the strategy, operations, service standards, and financial performance of all Food & Beverage outlets at The Royal Sonesta Chase Park Plaza. This hospitality leadership role oversees restaurants, bars, lounges, cafés, pool outlets, and other dining venues, with a focus on operational excellence, guest experience, team leadership, revenue growth, and profitability. The Director partners with Culinary, Banquets, Marketing, Revenue, Sales, Operations, and hotel leadership teams to maintain consistent service, develop dining experiences, and achieve strong business results. The role also supports outlet planning and financial performance, develops teams, addresses guest concerns, ensures regulatory compliance, and advances continuous improvement.

Requirements

At least 5 years of progressive Food & Beverage leadership experience within hotels, resorts, restaurants, nightlife, or hospitality operations.
Strong knowledge of restaurant operations, bar management, guest service standards, staffing, labor management, inventory control, and hospitality financials.
Experience managing budgets, forecasting, profitability, beverage programs, operational KPIs, and guest experience initiatives.
Strong leadership and team development skills, including the ability to motivate, coach, and inspire operational teams.
Excellent communication, organizational, and problem-solving skills in a fast-paced hospitality environment.
Knowledge of food safety standards, HACCP guidelines, sanitation procedures, and alcohol service compliance requirements.
Ability to thrive in a high-energy operational environment while balancing guest expectations and business priorities.
Flexible availability, including evenings, weekends, holidays, and event support as required.
Passion for hospitality, Food & Beverage experiences, team leadership, guest engagement, and creating memorable dining experiences.

Nice To Haves

Bachelor’s degree in hospitality management, Business, Food & Beverage Management, or a related field.
Previous experience managing multiple restaurant outlets, bars, lounges, or hospitality venues.

Responsibilities

Lead day-to-day operations across hotel restaurants, bars, lounges, cafés, pool outlets, and other Food & Beverage venues.
Develop and execute outlet strategies focused on guest satisfaction, operational excellence, revenue growth, profitability, and brand experience.
Oversee service standards, outlet presentation, staffing, scheduling, training, and operational consistency.
Recruit, coach, develop, and inspire Food & Beverage leadership teams and outlet staff.
Partner with culinary teams on menu development, seasonal programming, beverage offerings, promotions, and dining innovation.
Monitor revenue, labor costs, guest satisfaction scores, beverage costs, food costs, and operational KPIs.
Drive guest engagement and revenue through promotions, upselling strategies, local partnerships, activations, and experiential programming.
Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
Support budgeting, forecasting, inventory management, purchasing, and operational planning across outlets.
Collaborate with Marketing, Sales, Revenue Management, and Operations teams to align commercial initiatives and guest experience strategies.
Resolve guest concerns professionally and support service recovery and guest satisfaction.
Maintain a positive, collaborative, high-performing culture aligned with Sonesta’s People People philosophy.
Drive continuous improvement in operational efficiency, service excellence, innovation, and team engagement.
Perform other duties as assigned.