Director of Property Management - Newtown Crossing, Royal Lexington, & The Townhomes at Newtown Crossing

American Campus Communities•Lexington, KY

14d•Onsite

About The Position

The Director of Property Management oversees Newtown Crossing, Royal Lexington, and The Townhomes at Newtown Crossing, reporting to the Regional Director. The role enhances the resident experience and supports a transition from single-property management to regional operations. The Director develops and executes strategies for leasing, marketing, expense control, and facilities operations; recruits and develops teams; collaborates with university partners and internal support teams; and advocates for capital improvements that support property value. The role provides direction across the portfolio’s leasing, marketing, and facilities operations, oversees property leaders and service managers, and ensures operational plans and performance meet company standards. It also includes responsibility for portfolio budgets, revenue, expenses, resident concerns, university relationships, team development, workplace safety, and key control. The position carries out supervisory responsibilities, including hiring, training, assigning and directing work, evaluating performance, and addressing complaints and problems. The Director coaches and develops a team, manages work priorities, and ensures projects are completed on time.

Requirements

Five years of leadership experience in student or multifamily housing, or a similar industry.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree in business or a relevant field preferred.

Responsibilities

Direct leasing, marketing, and facilities operations across multiple properties to continually improve the resident experience and meet ACC standards.
Recruit, hire, supervise, train, coach, and develop direct reports; foster a positive and engaging workplace.
Conduct performance evaluations and performance discussions; collaborate with the supervisor and Human Resources on compensation adjustments.
Ensure the portfolio has effective leasing, marketing, and facilities strategies with timely, measurable action plans.
Set goals with property leaders, conduct evaluations, and create development plans; collaborate with the Regional Director on succession planning and cross-training.
Oversee the Senior Service Manager to ensure maintenance and curb appeal standards, timely work order completion, and preventative maintenance expectations are met; advocate for capital improvements as needed.
Oversee Resident Experience Managers, where applicable, to support resident communications, building administration, logistics, lease execution, collections, and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage portfolio performance against budget, maximizing revenue and minimizing controllable expenses and vendor costs, including through vendor partnerships.
Lead portfolio communications and implement policies that promote a safe work environment.
Keep university partners informed and supported as the go-to-market liaison, attend events as needed, and handle escalated concerns.
Partner with HR, Facilities, Retail support, and other internal support teams to address concerns and remove operational roadblocks.
Maintain key control oversight, including key box access.
Interview, hire, train, assign, and direct employees; appraise performance, reward and discipline employees, and address complaints and resolve problems.
Manage team workflow and project prioritization, ensuring timely execution and completion.
Perform other duties as assigned by the manager.
Represent American Campus Communities in all interactions and comply with the Photo, Video and Voice Recording Policy.