Director of Property Management - 21Hundred at Overton Park & U Club Townhomes at Overton Park

American Campus Communities•Lubbock, TX

11d•Onsite

About The Position

The Director of Property Management at American Campus Communities (ACC) oversees resident experience and operations across 21Hundred at Overton Park and U Club Townhomes at Overton Park, reporting to the Regional Director. The role leads leasing, marketing, expense control, and facilities operations; recruits, hires, coaches, and develops teams; and works with university partners and internal support teams to resolve concerns and advocate for capital improvements. It is a step toward regional operations leadership and includes direct oversight of portfolio performance, staff development, and operational consistency.

Requirements

At least 5 years of leadership experience in student or multifamily housing, or a similar industry.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student-development skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree in business or a relevant field is preferred.
Experience across property or apartment management and the ability to support multi-property performance across leasing, marketing, and facilities management.

Responsibilities

Direct leasing, marketing, and facilities operations across multiple properties to maintain ACC standards and continually improve the resident experience.
Recruit, hire, supervise, train, coach, and develop direct reports and create a positive, engaging workplace.
Conduct performance evaluations and performance discussions; collaborate with the supervisor and Human Resources on compensation adjustments for direct reports.
Ensure portfolio strategies for leasing, marketing, and facilities are executed through timely, measurable action plans.
Set goals with property leaders, conduct evaluations, establish development plans, and collaborate with the Regional Director on succession planning and cross-training.
Oversee the Senior Service Manager to maintain maintenance and curb-appeal standards, complete work orders efficiently, meet preventive-maintenance expectations, and advocate for capital improvements.
Oversee Resident Experience Managers, when applicable, to support resident communications, building administration, logistics, lease execution, collections, and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage portfolio performance against budget, maximize revenue, and minimize controllable expenses and vendor costs, including through vendor partnerships.
Lead portfolio communications aligned with operational goals and implement policies that promote a safe work environment.
Keep university partners informed and supported as the market liaison, attend events as needed, and handle escalated concerns.
Partner with HR, Facilities, Retail support, and other support teams to address concerns and remove roadblocks for property teams.
Maintain key-control oversight, including key-box access.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Coach, train, and develop the team; manage workflow and project priorities to ensure timely execution and completion.
Perform other duties as assigned by the manager.