Director of Property Management

Episcopal Community Services (ECS)•San Francisco, CA

6d•$135,079 - $137,154•Hybrid

About The Position

The Director of Property Management leads daily operations across Episcopal Community Services’ permanent supportive housing portfolio. Working through Property Supervisors and on-site Property Managers, the Director ensures properties are well run, compliant, and safe; staff are supported and accountable; and residents are housed and remain stably housed. Reporting to the Senior Director of Property Management, the Director translates departmental standards into consistent site practices and coordinates operations with Services, Facilities, Finance, Asset Management, Human Resources, and other departments. The Director owns routine portfolio operations, site performance, supervision of operational staff, and follow-through on site issues within delegated authority. The role is accountable for adherence to approved operating budgets and performance measures, and promptly escalates significant safety, legal, contractual, or compliance concerns to the Senior Director with relevant facts and a recommended course of action. This position is initially fully onsite in an office and at residential properties. After 90 days, there is an opportunity to work from home one day per week; other work-from-home arrangements are unavailable. The role is an escalation point for after-hours emergencies and participates in the management on-call rotation. The work can be stressful, demanding, and unpredictable, and requires sound judgment, situational awareness, adherence to safety and de-escalation procedures, required training, and prompt reporting of incidents or unsafe conditions.

Requirements

Bachelor’s degree in business, public administration, or a related field, or an equivalent combination of education and experience.
At least five years of property management experience, including management of multiple properties, with emphasis on permanent supportive housing programs administered by San Francisco and affiliated agencies, HUD, and the LIHTC program.
At least three years in a supervisory role providing leadership in affordable housing, with emphasis on permanent supportive housing and related services.
Fair Housing certification and Certified Professional of Occupancy (CPO) or Certified Occupancy Specialist (COS), or ability to obtain one of these credentials within 12 months of hire.
Valid California driver’s license and proof of insurance, or reliable means of travel between sites.
Knowledge of property management principles and practices for government-assisted and supportive housing.
Knowledge of San Francisco permanent supportive housing programs and Coordinated Entry referrals.
Knowledge of HUD and tax credit occupancy regulations, income certifications, and rent calculations.
Knowledge of fair housing law, reasonable accommodations, VAWA, and local and state tenant protections.
Knowledge of operating budgets, property financial statements, fund accounting, and internal controls.
Knowledge of trauma-informed care, harm reduction, and de-escalation practices.
Knowledge of Yardi or comparable property management software.
Ability to lead and coach managers, prioritize competing operational needs, and hold teams accountable fairly and respectfully.
Ability to use performance data to identify problems and drive corrective action.
Ability to respond calmly and effectively to emergencies and resident crises.
Ability to collaborate across departments while respecting resident dignity.
Ability to write clear reports, correspondence, and responses to agency findings.
Ability to work at and travel between multiple ECS program sites throughout the Bay Area.
Ability to routinely walk through properties, climb stairs, and inspect units; navigate building environments; sit, stand, walk, and use a computer for extended periods; and occasionally lift, carry, push, or move light materials or equipment.
Ability to exercise sound judgment, manage competing priorities, analyze complex operational, financial, regulatory, and people issues, communicate effectively, maintain confidentiality, and adapt to changing needs.
Must pass finger-image screening and a background check, and complete annual TB screening.
Must honor ECS policies and procedures, including confidentiality, and demonstrate behavior supporting the organization’s mission, vision, and values.

Nice To Haves

MBA.
Accredited Resident Manager (ARM) credential.
Tax credit compliance credential such as Tax Credit Specialist (TCS) or Housing Credit Certified Professional (HCCP).
National Compliance Professional Executive (NCP-E) credential.
Certified Property Manager (CPM) credential.

Responsibilities

Direct daily operations across assigned properties, including leasing, occupancy, rent collection, delinquency management, inspections, lease enforcement, and resolution of resident issues.
Maintain a regular presence at sites, conduct scheduled and unannounced visits, and address quality concerns.
Ensure vacancies are reported to HSH and other referral partners on time; process referrals in accordance with Tenant Selection Plans and funding requirements; track vacancies and move-in timelines; and coordinate unit readiness with Facilities.
Monitor occupancy, delinquency, housing retention, unit turns, work orders, inspections, and other performance measures; develop and track site improvement plans; and prepare monthly performance reports for the Senior Director.
Ensure site staff maintain accurate and timely information in Yardi and other required data systems, and identify and correct recurring data errors.
Support new development rent-ups and property transitions, including resident file audits, unit inspections, resident communications, staff onboarding, system setup, resident and unit selection compliance, and support to Property Supervisors.
Ensure income certifications, rent calculations, and resident files comply with LIHTC/TCAC, HUD, HCD, HSH, local subsidy, and other applicable requirements.
Prepare staff for management reviews, physical inspections, and lender, investor, and agency audits; attend reviews as needed; ensure timely responses to findings; and implement corrective actions.
Maintain accurate resident files, property records, reports, and records of communications with investors, boards, agencies, and clients.
Oversee resident complaints, grievances, and lease violations; ensure reasonable accommodation requests, VAWA protections, and language access needs are handled according to policy; and promote trauma-informed and harm reduction practices.
Partner with Services to address residents at risk of lease violations or nonpayment, offer payment agreements, connect residents with rental assistance where available, and coordinate legal matters in compliance with tenant protection laws.
Lead property management follow-up for incidents; ensure documentation, escalation, and coordination with Services; and oversee overdose preparedness, wellness checks, unattended deaths, abandoned units, guest policies, and security vendor services.
Participate in the management on-call rotation and all Safety Meetings; ensure sites maintain emergency plans, conduct required fire and life safety drills, and keep fire, alarm, and elevator systems inspected and in service.
Coordinate repairs, unit readiness, preventive maintenance, pest control, and inspections with Facilities and maintenance leaders; follow up on habitability concerns and escalate significant issues.
Manage assigned property budgets and expenditures within delegated authority; review financial statements and variances; prepare site budget estimates with Finance and Asset Management; recommend rent increases; and coordinate rent accounting, receivables, invoices, deposits, and write-offs.
Oversee site vendors and service contracts within delegated purchasing authority, confirm work meets standards, and verify invoices before approval.
Supervise Property Supervisors and, through them, site staff; assign and delegate work, hold weekly supervision, prepare annual appraisals, manage coverage, and approve schedules and overtime within guidelines.
Address performance, attendance, and staffing concerns with Human Resources; participate in hiring and recommend or approve promotions, discipline, terminations, and transfers within ECS guidelines.
Orient new staff, coach and reinforce required training, monitor completion, identify skill gaps, and recommend training and policy improvements.
Promote open communication, peer support, constructive conflict resolution, staff wellbeing, and debriefing after critical incidents.
Coordinate with the Director of Services and other departments to clarify roles and resolve operational issues.
Provide regular portfolio reports, emerging risks, and corrective action updates to the Senior Director; recommend staffing and resource needs; implement approved initiatives; and conduct regular meetings with management staff.
Represent ECS professionally with agencies, partners, vendors, residents, and families; stay current on property management practices, housing trends, and regulatory changes; and participate in housing organizations as appropriate.