Director of Property Management (TRM)

TELACU Industries.•Los Angeles, CA

4d•Onsite

About The Position

The Director of Property Management leads operational performance across the organization’s affordable housing portfolio. The role provides strategic oversight to Regional Property Supervisors and property management teams, driving operational efficiency, regulatory compliance, resident satisfaction, and financial performance. The Director ensures properties are managed in accordance with organizational policies, affordable housing program requirements, management agreements, and ownership objectives, while fostering accountability, service excellence, and continuous improvement. The Director is accountable for portfolio-wide occupancy and vacancy management, rent collections, budget adherence, resident relations, property condition standards, regulatory compliance readiness, staffing effectiveness, and operational execution. The position is based in the corporate office and requires regular travel to portfolio properties throughout the assigned service area, including frequent local travel for inspections, meetings, operational support, and community oversight. Occasional overnight travel may be required, and travel may account for 25% to 50% of work time depending on portfolio needs.

Requirements

Minimum of seven years of progressively responsible property management experience.
Minimum of five years of leadership experience managing multi-site affordable housing portfolios.
Experience with LIHTC, HUD, Section 8, and other affordable housing programs.
Exceptional understanding of HUD Handbook 4350.3, LIHTC program requirements, and Section 504 and Fair Housing laws.
Accounting and/or budget management experience, including the ability to review, analyze, and approve property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
Excellent interpersonal skills.
Professional demeanor and the ability to exercise discretion, confidentiality, and good judgment.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Comfort with cloud-based collaboration tools such as Microsoft Teams, SharePoint, and OneDrive.
Strong command of digital meeting platforms such as Microsoft Teams, Zoom, Google Meet, and Webex.
Executive-level presentation design skills using tools such as PowerPoint or Keynote.
Strong command of property management software platforms such as Yardi and RealPage.
Valid California Driver's License, acceptable driving record, and reliable transportation.
Ability to travel up to 25% to 50% of work time depending on portfolio needs.

Nice To Haves

Associate’s or Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related field (preferred).
Industry certification such as Certified Apartment Manager (CAM), Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), Fair Housing Specialist (FHS), or equivalent.

Responsibilities

Direct day-to-day property management operations across the affordable housing portfolio.
Direct, coach, and support Regional Property Supervisors and onsite property management teams in meeting operational, financial, and compliance objectives.
Oversee staffing strategies, workforce planning, recruitment, training, succession planning, and employee development for property management personnel.
Ensure portfolio targets are met for occupancy, vacancy reduction, rent collections, resident retention, and property operations.
Oversee annual operating budgets, monitor financial performance, analyze variances, and implement corrective actions.
Ensure compliance with applicable affordable housing regulations, including LIHTC, HUD, Section 8, and state and local housing programs.
Establish and monitor performance standards, policies, procedures, and best practices across the portfolio.
Monitor occupancy trends and report performance and significant concerns to the President.
Coordinate with the Compliance team for Management and Occupancy Reviews (MORs), agency inspections, file reviews, audits, and other regulatory monitoring.
Ensure operational findings are addressed promptly and corrective action plans are implemented; monitor recurring findings and prevent repeat deficiencies with Compliance and Regional Property Supervisors.
Ensure properties are safe, well-maintained, and aesthetically maintained through coordination with maintenance and capital improvement teams.
Coordinate with Maintenance leadership regarding significant maintenance concerns, unit readiness, preventive maintenance, capital needs, and recurring property issues.
Monitor resident satisfaction initiatives and support resolution of complex resident issues, complaints, and community relations matters.
Review complex or high-risk resident situations and coordinate with Compliance, Human Resources, Maintenance, legal counsel, or other departments as appropriate.
Identify recurring resident concerns that may indicate broader operational or policy issues.
Oversee operational coordination of eviction matters and ensure appropriate documentation and procedures are followed before referral for legal action.
Participate in leadership and ownership meetings and provide updates on portfolio performance, operational risks, staffing, vacancies, resident matters, and significant property concerns.
Support organizational strategic planning initiatives and special projects.
Represent the organization in meetings with ownership groups, government agencies, industry partners, and community stakeholders.
Perform other related duties and responsibilities as assigned.
Travel regularly to portfolio properties for inspections, meetings, operational support, and community performance oversight; occasional overnight travel may be required.