Director of Property Management - The Village at Overton Park & 25Twenty

American Campus Communities•Lubbock, TX

11d•Onsite

About The Position

The Director of Property Management at American Campus Communities (ACC) oversees property operations at The Village at Overton Park and 25Twenty, reporting to the Regional Director. The role develops and executes strategies for leasing, marketing, expense control, and facilities operations across multiple properties, with the goal of enhancing resident experience, maintaining ACC standards, and improving property performance. It also recruits, hires, trains, mentors, and evaluates teams; collaborates with university partners and internal support teams; and advocates for capital improvements that support property value. This position directly leads assigned properties and their teams, promotes operational consistency, manages portfolio performance against budget, and addresses escalated resident and university partner concerns. The director is responsible for supervisory functions including hiring, directing work, evaluating performance, and resolving complaints and problems.

Requirements

Five years of leadership experience in student or multifamily housing, or a similar industry.
Skills in leasing and marketing, customer service, facilities management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student-development skills.
Strong communication and collaboration skills.
Demonstrated leadership skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree in business or a relevant field preferred.

Responsibilities

Direct leasing, marketing, and facilities operations across multiple properties to support a continuously improving resident experience and ACC standards.
Recruit, hire, supervise, train, coach, and develop direct reports and foster a positive, engaging workplace.
Conduct performance evaluations and performance discussions with team members.
Collaborate with the supervisor and Human Resources on compensation adjustments for direct reports.
Ensure the portfolio has effective leasing, marketing, and facilities strategies supported by timely, measurable action plans.
Set goals with property leaders, conduct evaluations and development planning, and work with the Regional Director on succession planning and cross-training.
Oversee the Senior Service Manager to maintain maintenance and curb appeal standards, timely work-order completion, and preventative maintenance; advocate for capital improvements as needed.
Oversee Resident Experience Managers, when applicable, to support resident communications, building administration, logistics, lease execution, collections, and evictions.
Attend resident events as needed and resolve escalated resident concerns.
Manage portfolio performance against budget, maximizing revenue and minimizing controllable expenses and vendor costs, including through vendor partnerships.
Lead portfolio communications and implement policies that promote a safe work environment.
Keep university partners informed and supported as the go-to-market liaison, attend events as needed, and handle escalated concerns.
Partner with HR, Facilities, Retail support, and other internal support teams to address concerns and remove obstacles for property teams.
Maintain key-control oversight, including key-box access.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Manage team workflow and project priorities to ensure timely execution and completion.
Perform other duties as assigned by the manager.
Serve as an American Campus representative and liaison in all interactions.
Comply with the Photo, Video and Voice Recording Policy as a condition of employment.