Director of Operations at CarMax Park
About The Position
The Director of Operations at CarMax Park leads the location’s team and is accountable for guest experience, safety, and financial performance. The role calls for an experienced food and beverage leader who can coach people, improve operational performance, and ensure strong execution. The Director works with location partners, regional and Home Office leadership, culinary leadership, vendors, and other stakeholders to advance operational practices, menu development, and the venue’s food story and guest experience. The position also oversees financial planning and reporting, team development and engagement, hiring, safety and sanitation, and alignment with Levy’s and its partners’ goals.
Requirements
- At least 5 years of leadership experience in hospitality or retail.
- High level of computer literacy.
- Understanding of financial concepts.
- Passion for hospitality, food, and retail.
- Excellent interpersonal and stakeholder management skills.
Nice To Haves
- Bachelor’s degree in Hospitality Management is preferred.
Responsibilities
- Coach and motivate team members and the operations management team to support performance, engagement, and career development.
- Identify opportunities and lead continual improvement in location operations.
- Build strong partnerships with location partners and represent Levy at partner meetings; develop relationships with key partners and vendors.
- Work with regional and Home Office leadership to bring innovation and best practices to the location.
- Deliver financial goals and budgets; review financial reports and develop action plans to achieve business goals.
- Oversee safety, sanitation, and cleanliness across location activities, including conducting building safety walks.
- Lead development of the location’s food story and guest experience.
- Complete team member performance reviews, career development plans, compensation reviews, and corrective action where needed.
- Handle role-related administrative work, including email and phone correspondence, and review and process team expense reports in Concur.
- Interview applicants for roles requiring hiring consideration and approval.
- Collaborate with culinary leadership and partners on menu development and operational enhancements.
- Oversee season planning to align with Levy and partner expectations and goals.
- Conduct manager meetings and event walks to engage with team members, guests, partners, and VIPs.
- Identify and plan for management support needs when business demand exceeds current location resources.
- Promote and participate in the Levy Legends team recognition program.
- Mentor future talent and develop the next generation of location leaders.
- Close and sign off team member payroll on a bi-weekly basis.
- Ensure financial reporting is completed accurately and on time; drive shrinkage prevention efforts.
- Lead operational improvement planning and participate in Governance Meeting presentations.
- Plan budgets and manage P&L to support financial achievement.
- Plan team engagement with the leadership team and lead the location’s Work of Change initiative to build a diverse and inclusive team representative of the community.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Flexible Time Off Plan
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
