Assistant Director of Operations - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

2d•Onsite

About The Position

The Assistant Director of Operations provides strategic leadership and oversight for operations across Yellowstone National Park. The role leads regional and field management teams to deliver exceptional guest experiences while meeting financial and operational goals. It drives consistency, efficiency, and continuous improvement across park locations through leadership, labor and expense management, operational standards, and collaboration with internal teams and National Park Service partners. The Assistant Director also develops operational leaders and prepares teams to deliver Legendary Hospitality in a fast-paced environment. This position is full-time and pays $90,000 per year. Housing is included; many employees find housing in Gardiner, Emigrant, or Livingston, Montana. On-site employee meals are available at low cost, and laundry facilities, limited-bandwidth Wi-Fi, and utilities are provided at no cost. Other offerings include a free Yellowstone and Grand Teton National Park pass, an Employee Recreation Program, discounted services at Yellowstone Medical Clinics operated by STGi, retail, lodging and travel discounts, and a $350 referral bonus program. Xanterra offers competitive benefit programs and services for eligible employees. The position requires a varied schedule that may include mornings, days, evenings, nights, weekends, and holidays. It may require on-call evening and nighttime coverage, filling in for other management roles, and responding to guest concerns or employee issues in company housing. Physical duties include lifting items up to 30 pounds; walking or standing, kneeling or lying flat to inspect areas, climbing stairs, traversing uneven or icy and snow-covered terrain, and remaining seated for extended periods.

Requirements

Business Management or Hospitality degree, or 3–5 years of equivalent experience.
Proven leadership and team-building skills, with the ability to lead diverse teams.
Ability to work in a fast-paced, quickly changing environment.
Proficiency in MS Office Suite, including advanced knowledge of Excel.
Availability to work a variety of hours, including mornings, days, evenings, nights, weekends, and holidays as necessary.
Ability to provide on-call evening and nighttime coverage and respond to guest concerns and, when necessary, employee issues in company housing.
Ability to lift items up to 30 pounds.
Ability to walk and/or stand for at least 30 minutes at a time.
Ability to kneel or lie flat on the ground to inspect beneath beds, kitchen lines, and furniture.
Ability to climb stairs and walk on uneven terrain, including icy and snow-covered areas.
Ability to remain seated for periods of 30–120 minutes or longer.

Nice To Haves

3–5 years of restaurant, retail, or hotel management experience.
Excellent oral and written communication skills.
Knowledge of company structure and policies.
Experience with revenue and labor management tools and software.
Valid driver’s license and clean driving record.

Responsibilities

Lead Regional Managers of Operations and operations teams through communication, development, and coaching to achieve financial and guest service objectives.
In conjunction with the Executive Director, Operations, recruit, train, support, and motivate Operations department members, coordinating with the corporate Talent Team on hiring.
Develop, maintain, and lead the spring training program for field operations managers with Regional Managers of Operations.
Coordinate with department directors and regional operations managers on selecting, training, and managing key seasonal management personnel at all four properties.
Improve operational processes and procedures to maximize revenue and guest service standards while maintaining or reducing operating expenses.
Serve as a resource for department directors or contractors during non-operating seasons when regional managers are absent, as appropriate.
Coordinate park operations processes and procedures with the Executive Director, Operations, to maintain consistency across Yellowstone locations.
Ensure adherence to company policies and procedures throughout Yellowstone locations.
Ensure operations adhere to guest service standards and applicable National Park Service standards.
Conduct regular inspections and provide SOPs and follow-up with regional managers throughout the park.
Work with the Executive Director, Operations, on National Park Service matters, including follow-up on NPS evaluations.
Develop relationships with local National Park Service personnel and ensure compliance with contract-related directives.
Attend National Park Service evaluations, Public Health Inspections, or other formal audits at properties when required.
Work with the Executive Director, Operations, and Director, Sustainability, to ensure compliance with Xanterra’s Softer Footprint program.
Represent Operations on the YES (Yellowstone Environmental Stewardship) council and Parkwide Safety Committee if required.
Manage labor expenses through forecasting, scheduling, and day-to-day monitoring to meet guest service standards and use labor resources effectively across departments and properties.
Monitor and control other expenses in accordance with financial plans and operating standards for Yellowstone properties.
Ensure required information is reported accurately and on time.
Perform other duties assigned by the Executive Director, Operations, including assisting other departments or covering vacant or understaffed roles.
Work varied hours, including mornings, days, evenings, nights, weekends, and holidays, and provide on-call evening and nighttime property coverage as required.
Respond to guest concerns during on-call coverage and, when on-call HR/Housing Management is unavailable, respond to employee issues in company housing.
Fill in for other management positions on property as needed.

Benefits

Included housing
Low-cost on-site employee meals
Free on-site laundry facility
Free limited-bandwidth Wi-Fi
Utilities included
Free Yellowstone and Grand Teton National Park pass
Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking
Discounted services at Yellowstone Medical Clinics operated by STGi
Retail, lodging, and travel discounts
$350 referral bonus program
Competitive benefit programs and services for eligible employees