Director of Operations – Medical Device Services Lancaster

Eurofins•Lancaster, PA

8d•Onsite

About The Position

The Director of Operations leads operational excellence, profitable growth, talent development, and client delivery across Lancaster’s Microbiology, Packaging & Mechanical Testing, Container Closure Integrity Testing (CCIT), and Extractables & Leachables (E&L) operations. The role has direct accountability for operational and financial performance, including revenue execution, personnel productivity, capacity utilization, cost management, quality, and profitability. Working closely with Commercial, Finance, Quality, and technical leadership, the Director builds high-performing teams, optimizes laboratory operations, and supports efficient business scaling while maintaining scientific quality and client service. This is a full-time, onsite leadership position in Lancaster, Pennsylvania, requiring a visible, hands-on presence in laboratory operations and flexibility to support business and client needs.

Requirements

Bachelor’s degree in Life Sciences, Engineering, Chemistry, Microbiology, or a related scientific or technical discipline.
At least 10 years of experience in regulated laboratory operations, medical device testing, pharmaceutical testing, or related life sciences services.
At least 5 years of progressive operational leadership, including direct management and development of managers or department leaders.
Demonstrated financial acumen, including budget management, cost optimization, productivity improvement, and accountability for financial results.
Proven ability to drive operational excellence, organizational change, and measurable business performance improvements.
Experience working within GMP, ISO, or comparable regulated laboratory environments.
Strong communication, decision-making, problem-solving, and cross-functional leadership skills.

Nice To Haves

Direct P&L ownership within a commercial testing laboratory, CRO, or life sciences services organization.
Experience with Microbiology, Packaging & Mechanical Testing, CCIT, Analytical Chemistry, or E&L operations.
Demonstrated success improving EBITAS, personnel productivity, capacity utilization, and service delivery.
Experience implementing Lean, Six Sigma, automation, LIMS, or laboratory digital transformation initiatives.
Experience supporting business expansion, new laboratory capabilities, and complex client programs.
Advanced degree in a scientific discipline, engineering, or business administration.

Responsibilities

Lead daily laboratory operations across multiple testing disciplines, ensuring safety, quality, efficiency, and reliable client delivery.
Establish and manage operational KPIs, including productivity, turnaround time, on-time delivery, capacity utilization, quality, and client satisfaction.
Drive continuous improvement, Lean practices, workflow optimization, automation, and digital solutions to improve efficiency and scalability.
Optimize resource allocation, laboratory capacity, equipment utilization, and operational processes to support profitable growth.
Build a culture of accountability, data-driven decision-making, and disciplined execution.
Own operational P&L performance, including revenue delivery, labor productivity, operating expenses, and EBITAS improvement.
Develop and execute operating plans, budgets, forecasts, and performance improvement initiatives.
Improve personnel cost as a percentage of revenue through workforce planning, productivity improvements, and operational leverage.
Translate commercial bookings and project demand into executable capacity plans and timely revenue recognition.
Evaluate capital investments, resource requirements, and operational initiatives based on financial returns and strategic priorities.
Lead, coach, and develop laboratory managers and functional leaders, strengthening leadership capability throughout the organization.
Establish clear performance expectations, accountability, and measurable development objectives.
Build succession plans, develop future leaders, and strengthen employee engagement and retention.
Foster a collaborative, client-focused culture centered on ownership, continuous improvement, scientific excellence, and teamwork.
Align organizational structure, staffing, and capabilities with current demand and future growth.
Partner with Commercial and Client Program Management (CPM) to support revenue growth, new opportunities, and strategic client programs.
Ensure operational readiness, capacity, and execution for new business awards and expanding client requirements.
Drive proactive client communication, effective escalation management, and consistent on-time project delivery.
Support major proposals, technical solutions, client visits, and strategic account development.
Collaborate across Eurofins’ laboratory network to optimize capabilities, capacity, and client solutions.
Ensure operations meet applicable GMP, ISO 17025, ISO 13485, and other relevant regulatory and quality requirements.
Partner with Quality and technical leaders to maintain inspection readiness, scientific integrity, and robust quality systems.
Drive timely resolution of deviations, investigations, CAPAs, and client quality concerns.
Support technical capability expansion, method implementation, and laboratory innovation in partnership with scientific leaders.
Promote a strong culture of safety, compliance, and operational risk management.