Director of Operations - Harley Davidson Museum

Compass Group•Milwaukee, WI

11d•$110,000 - $120,000

About The Position

The Director of Operations at the Harley-Davidson Museum oversees restaurant and catering operations, event execution, management team leadership, staffing coordination, food safety compliance, and service delivery to provide exceptional experiences for guests, clients, and team partners. The role includes managing day-to-day hospitality operations, budgets, labor, inventory, performance metrics, and operational standards, while improving efficiency, service quality, and guest satisfaction.

Requirements

At least 5 years of operations leadership experience in restaurants, catering, hospitality, or large-scale events.
Experience managing large teams and cross-functional departments.
Knowledge of restaurant operations, catering logistics, staffing, and facility management.
Proficiency with scheduling, reporting, point-of-sale, and operational software systems.
Familiarity with food safety, OSHA standards, and venue safety procedures.

Responsibilities

Oversee daily restaurant, catering, and hospitality operations.
Lead, coach, and provide oversight to the management team.
Manage staffing plans, scheduling, labor execution, and event coverage.
Ensure compliance with food safety, service, sanitation, and operational standards.
Monitor labor costs, operational budgets, inventory, and performance metrics.
Develop procedures to improve efficiency, service quality, and guest satisfaction.
Support catering events, restaurant operations, menu execution, and client service.