Business Manager - Adventure Harley-Davidson

American Road Group•Dover, OH

2h•$130 - $200•Onsite

About The Position

American Road Group is seeking an experienced and enthusiastic Business Manager at Adventure Harley-Davidson in Dover, Ohio. The role is suited to someone who is passionate about Harley-Davidson and can provide a high level of customer service while maintaining collaborative working relationships with other dealership departments. The Business Manager supports dealership financial targets through product sales and finance and insurance operations, while helping ensure customers receive accurate information and a positive experience.

Requirements

Excellent communication skills and demonstrated closing skills.
Outgoing, approachable, and likable personality.
Knowledge and experience selling finance and insurance products and other dealership products, or the demonstrated ability to learn them quickly.
Flexible schedule with the ability to work weekends, holidays, and occasional evenings.

Responsibilities

Attain monthly dealership financial targets by selling available products to new and used motorcycle purchasers.
Handle business office operations, including submitting required paperwork.
Act as a liaison among departments on finance and insurance matters.
Contact customers using mailing lists, ticklers, files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
Handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and a commitment to making things right.
Work with sales managers to ensure sales staff provide customers with correct information and assist with introducing them to the finance and insurance process.
Obtain and process documents required or requested by lenders or state regulations.
Store customer records and personal information in a way that protects customer privacy.
Exemplify American Road Group's core values and commitment to success.