Director of Operations - Cladding

Bonitz Careers•Concord, NC

About The Position

The Director of Operations – Cladding oversees the operational segments of Bonitz’s Cladding specialty, including Project Managers, Project Specialists, Estimators, and Warehouse, under the direction of the Regional Director of Operations. The role supports operational performance, profitability, customer service, cost effectiveness, safety, and continuous improvement. The Director coordinates operational staffing, materials, subcontractors, administrative and technical programs, and reviews processes and reports to address costs and prevent customer delays. The role also leads and develops operational staff, supports sales and operational training, assesses team and job performance, and works with customers and colleagues to strengthen relationships and improve business outcomes. The position requires 60–70% travel and a strong commitment to following Bonitz safety policies and maintaining current safety training and certifications.

Requirements

At least 5 years of managerial experience working in commercial construction cladding.
Excellent verbal and written communication skills.
Critical thinking, time management, organization, and attention to detail.
Professional attitude and appearance.
Evidence of the ability to lead and influence peers and clients.
Excellent leadership, organizational, and managerial skills, with an ability to build and sustain relationships.
Progressive leadership experience and a proven ability to develop, coach, and motivate staff.
Ability to build trust through character, competence, and connection, and to achieve results through clarity, accountability, and support.
Microsoft Office experience.
Understanding of deadline urgency, organization, and details.
Self-motivated and able to work with minimal supervision.
Ability to speak effectively before groups of customers or employees of organizations.
Ability to travel 60–70%.
Commitment to working safely while accomplishing all tasks.

Nice To Haves

Commercial construction cladding or general construction project management experience.
Bachelor’s degree.

Responsibilities

Oversee the Cladding specialty’s operational segments, including Project Managers, Project Specialists, Estimators, and Warehouse.
Evaluate needs for external assistance, personnel, materials, and subcontractors.
Coordinate with other operations to assess customer service capability and capacity.
Work with the Regional Director of Operations to support profitability and a positive working environment through communication about factors affecting operations.
Monitor operational procedures for cost effectiveness, evaluate processes, and recommend or implement modifications.
Review reports and direct operational initiatives to minimize costs and prevent customer delays.
Audit operational expenditures and seek opportunities to maintain or reduce costs.
Coordinate and participate in programs involving cost reduction, methods, communications, safety, housekeeping, employee training, and compliance with company rules.
Work with other area offices to promote continuous operational improvement.
Ensure safety devices and equipment are used, oversee housekeeping, and remain alert to hazardous conditions and practices.
Direct, supervise, and coordinate operational staff.
Evaluate subordinate employees’ performance and recommend wage adjustments or changes in status.
Administer company policies and maintain positive employer-employee relations.
Conduct one-on-one reviews with Sales and Operations teams to improve communication, identify development needs, and support performance.
Frequently conduct face-to-face sales calls with reporting associates.
Oversee and support sales and operational training at all levels.
Support continual education and development for the Sales Director, Directors of Operations, and supporting teams through product knowledge, coaching, guidance, and tool usage.
Evaluate metrics on jobs won and lost to assess team health and conduct post-mortem reviews to support improvement.
Develop a process for selected projects in which sales associates meet with target customers and review the job experience.
Report project review findings to the Managing Director and share them with the team during staff meetings.
Ensure safety training and certifications are current or scheduled, comply with Bonitz safety policies, and maintain current knowledge of job-specific equipment and training requirements.