Director of Operations Order Processing

Numotion•Tucson, AZ

5d•$75,000 - $100,000

About The Position

The Director of Operations Order Processing is a senior management role overseeing Customer Care Coordinators across multiple locations. The position is accountable for the timeliness and accuracy of order processing within assigned branches and locations, meeting internal support needs, and delivering customer service aligned with Numotion’s mission and values. It calls for strategic operational leadership combined with hands-on attention to operational excellence, team development, and cross-functional collaboration. The Director leads the order processing team and develops staff through hiring, coaching, and performance management. The role coordinates equipment procurement and delivery, oversees Orders in Process meetings and delivery planning, balances workloads, resolves escalations, and supports customers with complex mobility needs. It also standardizes workflows across locations, implements process improvements, uses reporting databases and operational metrics to improve outcomes, supports healthcare accreditation, and ensures compliance with company and government requirements. The role is based in Tucson, Arizona, and is full-time, regular employment. The stated annual salary range is $75,000 to $100,000, commensurate with experience and qualifications. The position may require work exceeding eight hours per day or 40 hours per week as necessary. The Director must be mobile enough to access all areas of the premises and may need to bend, twist, stoop, reach, and lift equipment weighing up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to understand and carry out written and verbal instructions.
Ability to remain focused while handling multiple tasks, responsibilities, and projects.
Ability to access all areas of the premises and to bend, twist, stoop, reach, and lift equipment weighing up to 10 pounds.
Ability to work more than eight hours in a workday or more than 40 hours in a workweek when necessary.
Candidates are required to pass a drug test before beginning employment.

Responsibilities

Lead and direct the order processing team across assigned locations, supporting customer satisfaction and retention.
Hire, develop, coach, and manage staff performance to build a motivated, high-performing team.
Coordinate equipment procurement and delivery with other departments to provide timely, quality service to customers with complex mobility needs.
Manage Orders in Process meetings and equipment delivery planning, and assess and balance OIP workloads to maintain efficiency.
Address and resolve escalations within company-procedure timeframes, in coordination with other departments.
Oversee timely customer assistance, including fielding phone calls, entering and maintaining accurate order-processing data, and scheduling appointments.
Work with staff to improve customer satisfaction and turnaround times, and implement best practices and consistent operational processes across the territory.
Use reporting databases, data analytics, and operational metrics to monitor performance, identify trends, and improve business outcomes.
Ensure direct reports support internal and external customers effectively and partner with cross-functional leaders to deliver revenue goals.
Resolve orders and customer concerns with urgency.
Ensure business activities comply with company processes, government regulations, and required healthcare accreditation standards.
Standardize workflows across locations and territories, identify process-improvement opportunities, and implement scalable solutions.
Adhere to Numotion’s Leadership Principles, company policies, confidentiality requirements, and federal regulations.