DIRECTOR OF OPERATIONS GOVERNANCE AND TRAINING
About The Position
The New York City Law Department seeks a Director of Operations Governance and Training to provide strategic leadership in administrative operations, professional development, staff coaching, and agency-wide training initiatives, while performing technical and managerial responsibilities. Candidates must be permanent in the Administrative Staff Analyst Civil Service title or reachable on the current Civil Service List to be eligible. The role oversees administrative operations and personnel processes, including hiring and onboarding, employee evaluations, division records and databases, timekeeping, attendance documentation, and compliance with administrative policies and required trainings. It supervises the Training Unit and leads agency-wide training strategy, coaching, learning resources, and external training relationships. The position also provides information technology and systems support across agency applications and operations. Duties include systems analysis, database and software configuration, project coordination, application planning and deployment, user support, troubleshooting, and recommendations for system improvements.
Requirements
- Must be permanent in the Administrative Staff Analyst Civil Service title or reachable on the current Civil Service List.
- Must meet the Administrative Staff Analyst qualification pathway requirements, which include qualifying education and professional experience in relevant fields and at least 18 months of executive, managerial, administrative, or supervisory experience supervising staff performing professional work in those areas.
- Qualification pathways include a relevant master’s degree or Juris Doctor and two years of qualifying professional experience; a bachelor’s degree and four years; an associate degree or 60 semester credits and six years; a high school diploma or equivalent and eight years; or an equivalent combination of education and experience.
- All candidates using the education/experience combination pathway must have a high school diploma and at least two years of qualifying experience, including the required 18 months of qualifying managerial or supervisory experience.
- Relevant fields include budget administration, accounting, economic or financial administration, fiscal or economic research, management or methods analysis, operations research, organizational research, program evaluation, personnel or public administration, recruitment, position classification, personnel or labor relations, employee benefits, staff development, employment program planning or administration, labor market research, economic planning, social services program planning or evaluation, and fiscal management.
Responsibilities
- Coordinate hiring and onboarding, including preparing job postings, reviewing resumes, conducting interviews, communicating with candidates, and participating in Personnel hiring pools.
- Conduct new-employee orientation and serve as division liaison to Personnel, Timekeeping, Facilities, and IT.
- Facilitate Tasks & Standards, Interim Evaluations, and Annual Evaluations, and train supervisors on documentation and evaluation procedures.
- Manage division records, maintain accurate reporting relationships, and oversee division database maintenance.
- Oversee Timekeeping operations, assist staff, resolve payroll issues, implement schedule changes, and approve or finalize timesheets in managers’ absence.
- Prepare absence and lateness documentation and conduct related meetings.
- Ensure compliance with administrative policies, staffing reviews, salary-parity assessments, and Citywide required trainings.
- Supervise the Training Unit and lead agency-wide training strategy, including standardized training plans and role-based automatic enrollment.
- Create training materials such as manuals, FAQs, and instructional guides, and conduct presentations as needed.
- Evaluate software for agency use and coordinate training deployment with Personnel.
- Coach staff and serve as liaison to the Agency Coaching Collaborative Committee.
- Manage Just-In-Time learning resources, including LinkedIn Learning, and curate learning paths.
- Coordinate outside training initiatives and vendor relationships, including contractor outreach and rate tiering.
- Participate in executive-level discussions to improve agency applications, including testing and analysis.
- Perform systems analysis across agency applications, operating systems, and software, and support data-processing operations.
- Provide expertise in database management, software configuration, and compliance with agency IT standards.
- Coordinate or lead data-processing task forces and multi-unit IT projects.
- Assist in planning, organizing, and implementing revised or new application systems.
- Provide technical assistance, including software troubleshooting, computer setup, and document-format resolution.
- Support users of Matter Management, Document Management, eForms, CityTime, and other agency systems.
- Contribute to application deployment strategies and provide floor support during rollouts.
- Recommend hardware, software, and system improvements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
