Director of Enterprise Governance

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

The Director of Enterprise Governance leads enterprise technology governance and operational programs that support reliable, accessible, and coordinated delivery of technology services across the State. The role establishes frameworks, standards, processes, and performance measures to promote consistency across state government technology environments, improve service delivery, inform technology decisions, and maximize the value of technology investments. It also evaluates technology risks, strengthens operational controls, and ensures documentation and processes support audit readiness.

The position oversees enterprise architecture, IT service management and the ServiceNow platform, configuration management, FinOps and technology value management, quality and accessibility, and business continuity and disaster recovery. The Director collaborates with agencies and technology teams to improve operational efficiency, accountability, service quality, accessibility, and resilience.

This is a full-time, 40-hour-per-week position in an office. The work takes place in a comfortable office setting and involves using a computer and telephone for much of the workday. Occasional travel may be required.

Requirements

• Bachelor’s degree in information technology, Information Systems, Computer Science, Business Administration, or a related field.
• Three to five years of relevant experience in IT governance, enterprise architecture, IT service management, technology operations, or a related field.
• Experience managing technology programs, developing operational processes, implementing governance standards, or leading cross-functional initiatives.
• Experience in a leadership or supervisory role.
• An equivalent combination of education and relevant experience may be considered.
• Knowledge of enterprise technology governance, architecture, IT service management, configuration management, and technology operations.
• Understanding of technology risk management, quality assurance, digital accessibility, business continuity, and disaster recovery practices.
• Ability to develop and implement governance frameworks, standards, procedures, and performance measures to improve operational efficiency and accountability.
• Strong analytical, organizational, and problem-solving skills, including the ability to evaluate performance data, identify risks, and recommend improvements.
• Excellent communication, collaboration, and leadership skills, including the ability to manage cross-functional initiatives and communicate technical concepts to diverse audiences.

Responsibilities

• Lead enterprise architecture initiatives to align technology systems, data, applications, and infrastructure with statewide business needs and technology standards.
• Establish and maintain architecture standards and guidelines that promote interoperability, consistency, scalability, and effective integration across state government.
• Collaborate with agencies and technology teams to evaluate technology solutions, identify improvement opportunities, and support informed technology decisions.
• Oversee IT service management practices and the ServiceNow platform to improve service delivery, standardize processes, and support operational efficiency.
• Establish and maintain service management processes, workflows, and performance measures that promote consistency, accountability, and continuous improvement.
• Identify opportunities to automate processes, improve service quality, and enhance the experience of agencies and technology service users.
• Oversee configuration management practices and maintain an accurate inventory of State technology assets, systems, applications, and infrastructure.
• Establish processes and standards for maintaining configuration data and documenting relationships and dependencies between technology assets.
• Promote accurate and reliable technology inventory information to support operational decisions, change management, risk assessments, and technology planning.
• Lead initiatives to improve visibility into technology spending, promote responsible resource utilization, and maximize the value of technology investments.
• Establish reporting and performance measures to support technology cost monitoring, forecasting, and optimization.
• Oversee quality assurance and accessibility initiatives so digital products and services are functional, reliable, usable, and accessible to all users, including people with disabilities.
• Establish standards, testing processes, and performance measures to evaluate the quality and accessibility of digital products and services.
• Coordinate with development teams and agencies to identify and resolve quality, usability, and accessibility issues and promote continuous improvement.
• Lead business continuity and disaster recovery planning for OMES technology systems and services to support operations during and after emergencies, outages, or other disruptions.
• Develop and maintain backup, recovery, and restoration plans for OMES technology environments.
• Coordinate with state agencies to support development, maintenance, and testing of agency continuity and disaster recovery plans.
• Evaluate recovery capabilities, identify gaps, and coordinate corrective actions to strengthen operational resilience.

Benefits

• 15 days of vacation annually.
• 15 days of sick leave annually.
• 11 paid holidays annually.
• A comprehensive benefit package with a benefit allowance to offset insurance premiums for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Director