Director of Training

ORION REAL ESTATE SERVICES INC•Houston, TX

1d•Onsite

About The Position

The Director of Training develops and implements comprehensive training programs to improve the skills and knowledge of property management and other associates. The role leads training and development, including curriculum creation, training delivery, onboarding, continuous learning, and performance analysis. The Director works with department heads, Human Resources, senior leadership, subject matter experts, and training vendors to identify needs, address performance gaps, and keep training content aligned with company policies and industry practices. The position reports to the Executive Team and supervises a Training Associate/Assistant. Regular travel within and outside the assigned geographic area is required, with occasional airline travel and overnight trips. Extra hours, including weekends, may be required.

Requirements

College degree in Business or a related field from a four-year college or university, with 5+ years of experience.
At least five years of experience analyzing, developing, designing, implementing, and evaluating training, preferably in a leadership role.
Thorough knowledge of adult learning principles, instructional design, and e-learning technologies.
Excellent leadership, communication, and people skills.
Analytical ability to interpret data and translate insights into actionable improvements.
Experience managing a team and collaborating with cross-functional departments.
Strong project management skills, including prioritizing and managing multiple initiatives and ensuring timely completion.
Knowledge of RESMAN and/or other learning management systems.
Supervisory skills sufficient to lead, direct, evaluate, and mentor subordinates.
Ability to collaborate with peer team members and present to senior management.
Knowledge of industry trends and best practices in training and development.
Ability to use common-sense understanding and independent judgment to determine actions and priorities and direct others' work.
Ability to manage stressful, urgent, novel, and diverse work problems daily; emotional stability and personal maturity are important.
Proficiency using Microsoft Word, Excel, and PowerPoint in a classroom setting.
Sophisticated communication and influencing skills, including the ability to communicate complex issues to stakeholders and audiences at all levels.
Valid driver license, proof of insurance, and reliable transportation for required travel.

Responsibilities

Design and develop training programs aligned with industry best practices and company policies.
Create engaging training materials, including manuals, presentations, online resources, and communications.
Develop and deliver innovative in-person and online programs tailored to company initiatives.
Facilitate leadership, management, and competency training.
Work with department heads to create standard operating procedures for each area.
Create and conduct in-person or online training for management staff, and evaluate activity and goals with senior leadership.
Conduct training sessions for property management staff at various levels, in person and through virtual platforms.
Facilitate workshops and seminars to address skill gaps and improve team performance.
Develop and manage onboarding programs for new property management team members, and schedule and ensure onboarding training is received.
Establish ongoing learning initiatives covering industry trends, technology advancements, and company updates.
Evaluate training effectiveness through feedback, assessments, and key performance indicators.
Work with department heads, Human Resources, and senior leadership to identify training needs and develop strategies.
Collaborate with subject matter experts to keep training content accurate, relevant, and current.
Analyze performance metrics, identify areas for improvement, and adjust training programs.
Work with stakeholders to address performance gaps and develop targeted training solutions.
Manage, track, and record training and development programs, including Grace Hill; set up learning opportunities, enroll participants, and ensure completion and accountability.
Develop systems to measure and monitor participation, usage, application, and continuous improvement toward initiative goals.
Assist leadership in evaluating training or other departmental intervention needs from onboarding through promotion.
Recommend third-party training products and services and liaise with vendors regarding billing, materials, and scheduling.
Manage and track training expenses against the program budget.
Maintain the 30-60-90 Day Post Transition Checklist and onboarding for new communities.
Maintain a calendar of learning and development events and programs.
Lead, direct, evaluate, and mentor subordinate staff.
Travel to conduct or attend training programs and business meetings; maintain a valid driver license, proof of insurance, and reliable transportation.