Director of Moves & Portability for the Division of Tenant and Owner Resources

City of New York•New York City, NY

23h

About The Position

The New York City Department of Housing Preservation and Development (HPD) seeks a Director of Moves & Portability within the Division of Tenant and Owner Resources (DTOR), part of the Office of Housing Access and Stability. The director oversees day-to-day operations for participant requests to move, transfer units, or port vouchers across HPD’s Section 8 and other rental subsidy programs. The role leads a unit of approximately 20 staff, directly supervising a Coordinator and Team Leaders responsible for two case-management teams. The director provides overall direction, develops strategies to improve processing efficiency, productivity, staff development, and customer service, and manages relationships with property owners, managing agents, and other stakeholders. The director ensures that clients and stakeholders receive accurate, timely, and consistent information; guides staff in assessing customer needs and resolving complex issues; and coordinates service delivery across DTOR units and HPD divisions. The position supports face-to-face assistance to program participants, handles emergency move requests, and represents the unit, division, or agency in internal and external meetings. The director also manages special projects, responds to inquiries, conducts staff performance appraisals, and trains and guides staff to ensure compliance with federal regulations and local policies. The work requires balancing customer-service goals with federal, state, and local program requirements while maintaining program integrity, efficiency, and transparency. HPD administers rental subsidy programs serving more than 40,000 households and 9,000 property owners across New York City’s five boroughs. Programs include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC), NYC 15/15, HOME Tenant Based Rental Assistance (TBRA), and the Housing Access Voucher Program (HAVP). Authorization to work in the United States is required. HPD does not sponsor international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for meeting the position’s qualifying requirements at the time of application.

Requirements

Authorization to work in the United States is required; the employer does not provide visa sponsorship, extensions, or status changes.
Meet one of the stated Administrative Staff Analyst qualification pathways: a qualifying master's degree and two years of satisfactory full-time professional experience in specified administrative, analytical, fiscal, personnel, program, or related areas; or a bachelor's degree and four years of such professional experience.
At least 18 months of the qualifying professional experience must have been in an executive, managerial, administrative, or supervisory capacity, including supervision of staff performing professional work in the specified areas.
Excellent written and oral communication skills; candidates selected for interview will be asked to provide a writing sample.
Strong analytical skills.
Strong organizational skills.
Strong computer skills, including Microsoft Excel, Outlook, Word, and PowerPoint.

Nice To Haves

Proven management experience.
Knowledge of Section 8 or other rental subsidy programs.
Bilingual ability.

Responsibilities

Provide strategic and operational leadership for the Moves & Ports Unit, supervising the unit Coordinator, Team Leaders, and staff.
Oversee daily unit operations, including facilitating tenant moves, reviewing and processing emergency move requests, and managing face-to-face customer service interactions.
Ensure accurate, timely, and consistent information is provided to tenants, property owners, elected officials, and partner agencies regarding HPD rent subsidy programs, including Section 8.
Direct staff in assessing customer needs, resolving complex or long-standing issues, and coordinating service delivery across DTOR units and HPD divisions.
Implement and maintain customer service best practices in alignment with City mandates, emphasizing professionalism, accessibility, and transparency.
Develop in-depth knowledge of HPD programs, DTOR operations, and data systems to support informed decision-making and problem-solving.
Develop and apply expertise in federal regulations, HPD policies, and affordable housing programs to guide staff and inform decisions.
Represent the division at internal and external meetings; manage special projects; track and respond to inquiries; and collaborate with senior management on continuous process improvement.
Maintain program integrity and regulatory compliance while promoting efficiency and transparency.
Conduct periodic staff performance appraisals, train staff, and ensure work is performed within federal regulatory and local policy guidelines.
Coordinate relevant operations and special projects with other units within the Division and throughout the agency.
Manage relationships with owners, managing agents, and other external stakeholders.