Deputy Director of Section 8 Operations for the Division of Tenant & Owner Resources

City of New York•New York, NY

8h•$62,868 - $96,624

About The Position

The Deputy Director of Section 8 Operations provides strategic leadership, operational oversight, and day-to-day management of Section 8 program operations within HPD’s Division of Tenant & Owner Resources. The role supervises managers and staff, ensures compliance with federal, state, and local requirements, and promotes consistent, efficient, high-quality service delivery. As a member of the leadership team, the Deputy Director collaborates across divisions to develop and implement operational policies, improve business processes, and support agency initiatives. The position provides guidance on complex program issues, uses data to monitor performance and drive continuous improvement, and works with the Director to establish short- and long-term goals. The Deputy Director also fosters accountability, collaboration, and customer service while developing staff and ensuring Section 8 programs are administered in accordance with agency objectives and HUD requirements. HPD’s Division of Tenant & Owner Resources administers rental subsidy programs, including Housing Choice Vouchers, Project Based Vouchers, Moderate Rehab Section 8, Moderate Rehab SRO, Continuum of Care-Shelter Plus Care, NYC 15/15, and HAVP. The division serves more than 40,000 households and 9,000 landlords across New York City’s five boroughs. Its work includes applicant screening and eligibility confirmation, applicant briefings and voucher issuance, monitoring tenant and landlord compliance, and administering ongoing subsidies.

Requirements

A bachelor’s degree from an accredited college and two years of experience in community work or community-centered activities related to the described duties; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience. Candidates must have at least one year of qualifying experience.
Strong oral and written communication skills.
Ability to effectively multitask.
Strong computer knowledge, including Word, Excel, and Access.
Strong organizational skills.
Exceptional project management, organizational, analytical, quantitative, and qualitative skills.
Comfort starting assigned projects independently.

Nice To Haves

Knowledge of rental subsidies or Section 8 subsidies.
Bilingual ability.

Responsibilities

Develop deep knowledge of the unit’s rental subsidy programs, including how their regulations, policies, procedures, missions, and stakeholders relate to Section 8.
Represent the unit in division meetings and working groups, providing input on agency and division policies and procedures.
Represent the Director in high-level meetings with other HPD divisions, particularly Development, Asset Management, and Legal, on program changes, pipeline matters, compliance monitoring, and audits.
Work with Quality Assurance, Project Managers, and others to identify and implement policy or procedure changes for applications and annual or interim certifications.
Coordinate technology enhancements and changes with HPD divisions, including digital recordkeeping, workflow management, and other systems.
Supervise Coordinators and their teams, including Team Leaders, Case Managers, Administrative Support Specialists, and temporary staff; oversee hiring, onboarding, appraisals, coaching, staff development, training, and discipline.
Monitor workloads, accuracy, and performance to identify training needs and policy or procedure questions requiring resolution within the Division.
Lead the unit’s senior team in developing trainings, demonstrations, and guidance to maintain and build program knowledge across subsidy programs.
Work with Coordinators and Team Leaders to identify individual and unit-wide technical or knowledge gaps as technology and paperless workflow and recordkeeping systems evolve.
Manage unit performance using workload analyses and other tools to develop plans for meeting HUD SEMAP standards, contract utilization, audit compliance, and HPD service-level expectations.
Work closely with the Director to propose long-term unit goals and set priorities and expectations.
Receive and respond to inquiries from internal and external stakeholders.
Participate in and present trainings, forums, and presentations for landlords and other stakeholders, including sessions about new policies and application or recertification processes.
Use external communications to inform long-term planning, identify knowledge gaps or training needs among service providers, and work with Project Managers to develop email and communication templates.
Translate tenant inquiries and complaints, and staff feedback, into proposals for changes to forms, notices, staff training, communications, and conference templates.