Deputy Director of Housing Choice Voucher Tenancy for the Division of Tenant & Owner Resources

City of New York•New York, NY

8h•$62,868 - $96,624

About The Position

The Deputy Director oversees the day-to-day operations of the Housing Choice Voucher (HCV) Tenancy Unit within the Division of Tenant & Owner Resources (DTOR), ensuring annual recertifications for the HCV and Enhanced Voucher programs comply with HPD and U.S. Department of Housing and Urban Development (HUD) regulations. The role leads unit operations, supports staff performance and development, improves case management and procedures, and helps maintain efficient, compliant program delivery. HPD’s DTOR administers rental subsidy programs serving more than 40,000 households and 9,000 landlords across New York City’s five boroughs. Its work includes application screening, eligibility confirmation, applicant briefings and voucher issuance; monitoring tenant and landlord compliance; and administering ongoing subsidies, including recertifications, moves and transfers, rent increases, and housing-quality-related abatements and reinstatements. The Deputy Director works closely with the Director and senior management, exercises independent judgment in managing complex tasks, and builds relationships with participants, landlords, agency teams, external stakeholders, and other city agencies. The role also handles inquiries and complex participant issues, represents the division in meetings, and manages special projects, reports, and presentations to senior leadership.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the described duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience.
Candidates qualifying through equivalent education and/or experience must have at least one year of experience in the described community work or community-centered activities.
Strong oral and written communication skills.
Ability to effectively multitask.
Strong organizational skills.
Strong computer knowledge, including Word, Excel, and Access.
Proven ability to lead and manage teams in a fast-paced, regulatory environment.
Ability to navigate and manage complex situations involving multiple stakeholders.

Nice To Haves

Knowledge of rental subsidies or Section 8 subsidy programs.
Bilingual ability.

Responsibilities

Lead the operational activities of the HCV Tenancy Unit to ensure compliance with federal and local guidelines.
Develop and implement strategies to optimize case management, increase productivity, and foster staff development.
Work with the Director and use independent judgment, decision-making, and initiative to manage complex tasks and improve unit performance.
Build and maintain effective working relationships with internal teams, program participants, landlords, external stakeholders, and other city agencies.
Review and refine procedures to align operations with program policies and HUD regulations.
Respond promptly and professionally to inquiries from landlords, tenants, elected officials, and the public.
Investigate and resolve participant issues, including complex or longstanding inquiries, through phone, email, correspondence, and in-person interactions.
Develop expertise in the Federal Section 8 program, HPD-specific programs, and agency data systems.
Supervise staff-related matters and provide effective staff management and support.
Train, mentor, and supervise staff to support professional growth and high performance.
Collaborate with senior management to identify and implement best practices and continuous improvements.
Represent the division at internal and external meetings as a key point of contact for the HCV Tenancy Unit.
Manage special projects, track and respond to critical inquiries, develop reports, and present findings to senior leadership.