Director of Moves & Portability for the Division of Tenant and Owner Resources
About The Position
The Director of Moves & Portability (Ports) oversees the day-to-day operations of requests to move, port, or transfer from participants in HPD’s Section 8 and other rental subsidy programs. The role provides strategic and operational direction to a unit of approximately 20 staff, directly supervising a Coordinator and Team Leaders who oversee two case management teams. The unit manages participant move requests, unit transfers, voucher portability processing, and supports the Client Services unit with in-person assistance to participants. The Director develops and implements strategies to improve processing efficiency, productivity, staff development, and customer service. The role ensures compliance with federal regulations and HPD policies while balancing program requirements with accessible, professional, and transparent service. The Director coordinates operations and special projects with other units and agency divisions, represents the unit or agency at internal and external meetings, and works with senior management on continuous improvement. HPD’s Division of Tenant & Owner Resources administers rental subsidy programs serving more than 40,000 households and 9,000 property owners across New York City’s five boroughs. These programs include Housing Choice Voucher, Project Based Voucher, Moderate Rehab Section 8, Moderate Rehab SRO, Continuum of Care-Shelter Plus Care, NYC 15/15, HOME Tenant Based Rental Assistance, and the Housing Access Voucher Program. Applicants must meet the stated Administrative Staff Analyst qualification pathway: either a relevant master’s degree and two years of qualifying professional experience, including 18 months in an executive, managerial, administrative, or supervisory capacity; or a bachelor’s degree and four years of qualifying professional experience, including the same 18 months of qualifying supervisory or managerial experience. Authorization to work in the United States is required; the agency does not provide visa sponsorship.
Requirements
- Meet one of the Administrative Staff Analyst qualification pathways: a relevant master’s degree plus two years of qualifying professional experience, including 18 months in an executive, managerial, administrative, or supervisory capacity; or a bachelor’s degree plus four years of qualifying professional experience, including 18 months in such a capacity.
- Qualifying professional experience must be in one or more stated areas, including budget administration, accounting, economic or financial administration, fiscal or economic research, management or methods analysis, operations or organizational research, program evaluation, personnel or public administration, staff development, social services program planning or evaluation, fiscal management, or a related area.
- The required supervisory experience must include supervision of staff performing professional work in the specified areas.
- Authorization to work in the United States.
- Excellent written and oral communication skills.
- Strong analytical skills.
- Strong organizational skills.
- Strong computer skills, including Microsoft Excel, Outlook, Word, and PowerPoint.
Nice To Haves
- Proven management experience.
- Knowledge of Section 8 or other rental subsidy programs.
- Bilingual ability.
Responsibilities
- Provide strategic and operational leadership for the Moves & Ports Unit, supervising the unit Coordinator, Team Leaders, and staff.
- Oversee daily operations, including facilitating tenant moves, reviewing and processing emergency move requests, and managing face-to-face customer service interactions.
- Ensure accurate, timely, and consistent information is provided to tenants, property owners, elected officials, and partner agencies about HPD rental subsidy programs, including Section 8.
- Direct staff in assessing customer needs, resolving complex or long-standing issues, and coordinating service delivery across DTOR units and HPD divisions.
- Implement and maintain customer service best practices aligned with City mandates, emphasizing professionalism, accessibility, and transparency.
- Develop in-depth knowledge of HPD programs, DTOR operations, and data systems to support decision-making and problem-solving.
- Apply expertise in federal regulations, HPD policies, and affordable housing programs to guide staff and inform decisions.
- Represent the division at internal and external meetings, manage special projects, track and respond to inquiries, and collaborate with senior management on process improvement.
- Maintain program integrity and regulatory compliance while promoting efficiency and transparency.
- Train and manage staff, ensure work complies with federal regulatory and local policy guidelines, and conduct periodic staff performance appraisals.
- Coordinate relevant operations and special projects with other units within the division and throughout the agency.
- Manage relationships with owners, managing agents, and other external stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Director
